BenchmarQ™
What is BenchmarQ™?
Exclusively developed by QMS, BenchmarQ™ measures customer satisfaction and allows us to gather honest and accurate feedback on your performance from customers.
Why do I need it?
By understanding precisely what your market wants you can reduce the number of lost customers, improve customer satisfaction and increase loyalty and profits.
What does BenchmarQ™ give me?
First, we develop a questionnaire tailored to your business and then we conduct as many telephone interviews with your customers as you feel appropriate. A comprehensive report will then be produced highlighting your strengths and weaknesses. Finally, we’ll present you with a BenchmarQ™ certificate showing the level of customer satisfaction achieved:
Standard |
up to 49% satisfaction |
Bronze |
50 – 65% |
Silver |
66 – 80% |
Gold |
81 – 90% |
Diamond |
over 90% |
What will it cost?
We employ a sliding scale of fees, depending on the number of customers questioned:
Number of customers |
Fee |
< 5 |
£289 |
5 – 10 |
£499 |
11 – 20 |
£749 |
> 21 |
Please contact us for an individual proposal |
Number of customers (Re-Survey) |
Fee |
< 5 |
£260 |
5 – 10 |
£450 |
11 – 20 |
£675 |
> 21 |
Please contact us for an individual proposal |
Fees are exclusive of VAT
For more details, please call today on (01603) 630345 or email enquiries@benchmarq.co.uk
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QMS International plc
Muspole Court
Muspole Street
Norwich Norfolk
NR3 1DJ
Tel: 01603 630345
Fax: 01603 630405
"Would highly recommend any business attempting accreditation to use the services of QMS and will duly pass my comments to business friends on the commitment and assistance of QMS."
Peter McGill, Director - PTM Limited.