Managing Violence and Aggression with Quality
Violent and aggressive behaviour has become part of every day life. Violence in the work place causes immediate, often long term disruption to interpersonal relationships, working procedures and the overall working environment. Employers bear the direct cost of lost work and the indirect costs of reduced efficiency, loss in product quality and company image and a reduction in the number of clients.
On an individual level, the suffering and pain resulting from violence at work can lead to lack of motivation, loss of confidence and reduced self-esteem, depression and anger, anxiety and irritability. If the causes of violence are not eliminated or contained these symptoms may develop into physical or psychological illness and tobacco or alcohol abuse. They can culminate in occupational accidents, invalidity and even suicide.
The Health & Safety at Work Act (1974) says employers have a legal duty to supply a safe working environment - this includes protecting employees from violence. As well as verbal abuse, threatening behaviour and physical attacks, the definition of violence covers sexual harassment, bullying and mobbing. Workers at high risk include the country's most caring professionals - social workers, teachers, doctors and nurses. In addition, traffic wardens, retail staff, air and train stewards, door supervisors, bar staff, meter readers, postmen, plumbers, taxi drivers, journalists, holiday reps. and even football referees are the subjects of verbal and sometimes physical abuse.
The Department of Health has launched a 'Zero Tolerance Campaign' to draw attention to the estimated 65,000 attacks per annum on NHS staff. Similarly, their 'No Fear Campaign' highlights the violence faced by social workers. The DfEE have issued guidelines to teachers on using reasonable force to restrain violent pupils. However, the recent case of the teacher in Gwent accused of slapping a pupil shows how careful people must be in controlling aggressors. Training in the safe, proper use of recognised 'duty of care' techniques is essential. The risk of being sued by staff who have not been given adequate help in handling workplace violence is adding to employers' interest in MVA International Limited.
MVA specialises in the management of violence and aggression in the work place. It supplies a full service from policy development and risk assessment to training and related security services. With MVA training, most difficult incidents can be deescalated before they reach the crisis phase and physical attacks. Participants on MVA courses learn that their own attitudes and body language can trigger violence. All organisations with staff working with the public will benefit from MVA consultancy and training. MVA has many clients in the public sector and find that ISO 9000 accreditation is a major selling point. They gained their ISO 9000 Certification with QMS in January of this year.
For more information call Mr Brian Harrigan on 01432 268016.
On an individual level, the suffering and pain resulting from violence at work can lead to lack of motivation, loss of confidence and reduced self-esteem, depression and anger, anxiety and irritability. If the causes of violence are not eliminated or contained these symptoms may develop into physical or psychological illness and tobacco or alcohol abuse. They can culminate in occupational accidents, invalidity and even suicide.
The Health & Safety at Work Act (1974) says employers have a legal duty to supply a safe working environment - this includes protecting employees from violence. As well as verbal abuse, threatening behaviour and physical attacks, the definition of violence covers sexual harassment, bullying and mobbing. Workers at high risk include the country's most caring professionals - social workers, teachers, doctors and nurses. In addition, traffic wardens, retail staff, air and train stewards, door supervisors, bar staff, meter readers, postmen, plumbers, taxi drivers, journalists, holiday reps. and even football referees are the subjects of verbal and sometimes physical abuse.
The Department of Health has launched a 'Zero Tolerance Campaign' to draw attention to the estimated 65,000 attacks per annum on NHS staff. Similarly, their 'No Fear Campaign' highlights the violence faced by social workers. The DfEE have issued guidelines to teachers on using reasonable force to restrain violent pupils. However, the recent case of the teacher in Gwent accused of slapping a pupil shows how careful people must be in controlling aggressors. Training in the safe, proper use of recognised 'duty of care' techniques is essential. The risk of being sued by staff who have not been given adequate help in handling workplace violence is adding to employers' interest in MVA International Limited.
MVA specialises in the management of violence and aggression in the work place. It supplies a full service from policy development and risk assessment to training and related security services. With MVA training, most difficult incidents can be deescalated before they reach the crisis phase and physical attacks. Participants on MVA courses learn that their own attitudes and body language can trigger violence. All organisations with staff working with the public will benefit from MVA consultancy and training. MVA has many clients in the public sector and find that ISO 9000 accreditation is a major selling point. They gained their ISO 9000 Certification with QMS in January of this year.
For more information call Mr Brian Harrigan on 01432 268016.
Labels: ISO 9000
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