ISO 20000IT Service Management
Deliver the highest standards of internal and outsourced IT services.
If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.
How businesses have benefitted from Standards
I thought that the process was going to be laborious and daunting. But working with a QMS Consultant made everything so easy. I was surprised just how quickly we managed to get everything sorted out. We are now working towards ISO 14001.Sue Allen, Manager
As last year, it was great to have an auditor who not only reviewed all our evidence, but was also so well-informed on the standard, and able to offer useful advice.Sarah Gordon, Associate Director
How to get ISO 20000
Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.
Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.
Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.
A helpful QMS consultant will visit and work with you to identify the gaps in your existing process and show you how the ISO / OHSAS standard can help.
Output: Draft Manual
Together we’ll address the identified gaps. Introducing simple, practical policies and processes.
Output: Straightforward Process Advice & Example Policies
A QMS Auditor will return and check the processes are working and the gaps have been addressed.
Output: Manual Certificate
Download these helpful documents:
How much does an ISO 20000 cost?
The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as from ASCB or UKAS.
However, we are committed to providing you with a cost-effective route to ISO 20000 implementation and certification. That’s why we focus on making certification straightforward. By spending less time creating complex document trails and more time building a risk management system that works for your business, we can save you money.
To find out how affordable ISO 20000 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.