Coronavirus (Covid-19) FAQ page


Businesses all over the country have been hit with interruptions thanks to the untamed spread of Coronavirus (Covid-19). We understand that this may be giving rise to questions concerning your ISO visits as well as our service to you.

To help you get the right answers, here are some detailed FAQs.

What will happen if QMS closes as a result of Coronavirus?

I have a new certification visit booked. Will this go ahead?

I have a visit booked for ongoing certification. Will this go ahead?

I’ve been booked onto a video conference for a new certification. What will this involve?

I’ve been booked onto a video conferencing audit. What will this involve?

I’ve been booked into a remote surveillance audit. What will this involve?

How should I prepare for a video conference for a new certificate?

How should I prepare for a video conference audit for ongoing certification?

I have a question about my booking. Who shall I call?

I have a question about my existing ISO. Who shall I call?

How do I cancel my booking for an on-site visit for a new certification?

How do I cancel my booking for an on-site audit?

I have a question about my quote. Who can I call?

My appointment is in a week – what do I do?

Will I be refunded if QMS is unable to attend an appointment?

Has your question not been answered? If you need more information, please do not hesitate to get in touch with us. Our phone lines and services are still running as normal, so call us on 0333 344 3646 or drop us an email at enquiries@qmsuk.com.

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