ISO 20252Market, opinion and social research
Maintain staff training, development protocols and control of subcontractors.
ISO 20252 is relevant to any market and social research agencies where consistent and reliable delivery of quality services is essential. The standard provides guidance for those conducting, commissioning or buying market or social research and assurance that specified requirements are being met.
Bases on the preceding British Standard, BS 7911, ISO 20252 covers the management and delivery of research, data management, analysis, document retention, security, recruitment and the effectiveness of the quality system as a whole.
How businesses have benefitted from Standards
We have restructured and streamlined our team meetings, increasing staff morale. We have also produced an office manual accessible to all new staff members.Rowney Sharman (Jersey) Ltd,
We found your Consultant to be extremely helpful and very knowledgeable, he made time for us and really helped us with his advice during the audit. We don’t normally give feedback due to time restraints on our daily duties but feel he really deserves the effort in return for his.Darren Kingdon, Production Manager
How to get ISO 20252
Getting certified to ISO 20252 is quick and straightforward. Our expert consultants will work with you and your business to make the process as simple and easy as possible – highlighting and assisting you in making the necessary improvements to your current business processes.
Our 3-stage certification process ensures that you are assisted along every step in the process, and we even create your ‘Market & Social Research Management System Manual’ for you, saving you time and money.
Once you have achieved certification you must pass an annual audit to make sure your business stays on track. This fourth, and final, stage in the process happens one years after your certification.
A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.
Now it's time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.
An Auditor must now visit your Organisation to check that the documented processes are being followed and that the necessary changes have been made. Once they are satisfied, you will be awarded your certification.
How much does an ISO 20252 cost?
QMS provides a route to ISO 20252 certification that doesn’t break the bank.
The cost of certification can vary, depending on several factors, including your sector, annual turnover, total staff, number of offices and whether you require ASCB or UKAS accreditation.
Because we focus on making ISO Certification simple and straightforward, we spend less time embedding complex document trails and more time building a system that works with your business.
To find out how little ISO 20252 certification could cost you, use our Fee Calculator, and we’ll email you your quote immediately.