All data captured by QMS International is processed to enable us to provide you with our consultation and certification services.
This page details the personal information QMS, and the Citation Group, may retain, process and share with third parties relating to your business and its employees.
QMS is committed to ensuring that your information is secure, accurate and relevant. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure personal data we hold.
QMS collects information about our customers to help us review and improve our service offering and website, ensuring the best possible experience for our customers. We also use this information to re-market our services online through text adverts and image adverts.
Inbound and outbound calls may be recorded for training, fraud prevention and investigative purposes – these are processed in QMS’s legitimate interest.
Some of the information we gather about you is gathered via cookies which are placed on your device. This information usually includes:
In addition to this, these cookies also provide information regarding the search terms you used, the amount of time you spent on a specific web page and the device you used to access our website.
You are also asked to provide some information directly, by completing web forms, submitting search queries, logging into our client portal, Launchpad or by contacting us for support. The types of information we gather and store in such instances, includes:
Other types of personal information we will typically process are limited to the following:
However, in some circumstances, we may be sent other personal or sensitive personal data when evidencing compliance with ISO standards (as part of our auditing function): for example, information about racial/ethnic origin, gender and disabilities, copies of identification documents, medical information etc. It is the client’s responsibility to ensure that any data provided to QMS is done in line with their GDPR obligations.
When you enter the QMS website you will be provided with a cookie notice which enables you to control whether we can gather information about you during each visit. In addition to this we have added opt-in notices to our web forms, to ensure you are aware of how the information you are providing will be used.
If you have opted into something and would like to change your preferences, you can opt out from receiving interest-based advertising from QMS and the Citation Group by visiting our Email Contact Preferences page.
If at any point you would like to request a copy of the personal information QMS has retained about you, please put such requests in writing (or email) to the QMS Data Protection Officer – contact details are provided at the bottom of this page.
Under data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.
These rights include:
You can read more about these rights on the Information Commissioner's Office website.
Below you can find a list of Data Protection Policies and Statements currently in use at QMS, relating to the use of your personal information:
Should there be any further Policies relating to the use of your personal information which you would like to see, please put such requests in writing (or email) to the QMS Data Protection offices, using the details shown at the bottom of this page.
QMS International tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of QMS International’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law.
Please address any questions or requests relating to this Notice to the Data Protection Officer at DPO@qmsuk.com or write to:
Data Protection Officer,