4. Process Approach
Create a process culture
The Plan Do Check Act (PDCA) principle of the ISO 9001 standard will help you promote a process driven culture across your organisation. This is a proven way of ensuring you plan, resource and manage your processes and their interactions effectively.
By managing the different areas in your business together, as a unified and interlinked system, you will find that you encourage more effective processes, making it easier to achieve your objectives. Measuring and evaluating these interrelated processes will also help you to identify areas for improvement.