The ISO 9001 standard requires your organisation to address five key areas to achieve continual improvement:
1. Quality Management System;
2. Management Responsibility;
3. Resource Management;
4. Product Realisation;
5. Measurement, Analysis and Improvement.
The following explains the ISO 9001 requirements for each of these areas in a bit more detail.
The Quality Management System sets out the processes your business must follow to achieve the ISO 9001 quality standard and to meet your customers’ needs. It covers the following points:
The ISO 9001 standard recognises that an effective Quality Management System depends on the commitment of your organisation’s senior management. It therefore requires your leadership team to take responsibility for:
The ISO 9001 standard requires your organisation to provide adequate resources to operate an effective Quality Management System. This includes providing resources for:
Product Realisation describes the work your company must do to develop and deliver goods or services to your customers. Your Product Realisation process will set out:
ISO 9001 requires your organisation to measure, analyse and improve its processes to: