ISO 45003 Certification
Psychological health & safety at work – Guidelines for managing psychosocial risks

The first global Standard guiding employers on mental health and well-being

This new ISO Standard has been developed by the International Organisation of Standardisation so that organisations can identify the conditions, circumstances and workplace demands that may have the potential to impair the psychological health and well-being of workers.

ISO 45003 therefore contains a set of detailed guidelines that aim to give employers practical help on how to manage psychosocial risk in the workplace. This helps organisations to develop a structure that allows them to identify primary risk factors and assess them to discover what changes can improve their working environment.

WHAT IS ISO 45003?

Published in June 2021, ISO 45003 is a set of guidelines for managing psychosocial risks in the workplace. It was put together by the International Organisation for Standardisation (ISO) as a result of increased research on the negative impact of psychosocial risks on workers. 

It was developed so that organisations of all sizes can implement processes that aim to protect their workers from psychological hazards and to provide them with support for their mental health and well-being. This will help more workplaces build a positive working environment that improves organisational resilience and enhances productivity and staff retention. 

As a set of guidelines, ISO 45003 is not a Standard with requirements in the same way that ISO 45001 is, for example. However, QMS will be offering a certificate that demonstrates compliance with its principles.  

For those organisations who currently hold ISO 45001 certification, ISO 45003 will help them to maintain their occupational health & safety management system and meet ISO 45001’s requirements. 

ISO 45003 can also be incorporated into other ISO Standards. 

 

ISO 45003 PRODUCTS OFFERED BY QMS

QMS will be offering its own certificate to ISO 45003 that organisations can work towards. However, ISO 45003 is also well suited to being incorporated within other ISO Standards, including the following:

 

ISO 45001 / ISO 45003

Pair your processes for psychosocial health and well-being in the workplace with the international Standard for occupational health & safety for a comprehensive management system that considers all workplace risks to health. 

 

ISO 9001 / ISO 45003

Pair the guidelines for worker mental health with the Standard for quality, which also places emphasis on staff well-being for stronger production and efficiency. 

 

ISO 9001 / ISO 45001 / ISO 45003

Create an integrated management system that combines mental health and well-being with frameworks supporting occupational health & safety and quality management. 

 

ISO 9001 / ISO 14001 / ISO 45001 / ISO 45003

Streamline your processes and build an integrated framework that incorporates quality, environmental management, occupational health & safety and workplace mental health and well-being into one smart system. 

THE BENEFITS OF ISO 45003

Implementing the practical processes outlined in ISO 45003 can improve your working environment, which can benefit your organisation in the following ways: 

Here are the top benefits of using the ISO 45003 framework:

  1. Improved organisational resilience: with better risk management and a strong support network, workplaces will be able to adapt to potentially stressful situations or changes while maintaining the mental health of workers.

  2. Improved awareness: with improved monitoring and training, employees can gain a better understanding of their own well-being while managers can learn how to identify workers who may be at risk of mental ill health.

  3. Enhanced productivity: stress and other mental hazards can impair the productivity of workers. With better well-being, workers can increase their efficiency.

  4. Improved diversity, recruitment and retention: By having processes in place to support and protect workers, organisations can retain a diverse workforce and make their workplace a more attractive place for potential recruits.

  5. Legal compliance: It is a legal requirement for employers to protect workers and have risk assessments in place to protect their wellbeing. These guidelines help to ensure this requirement is met.

  6. <Reduced absenteeism: Mental ill health can lead to workers needing time off to recover. With processes in place to protect workers from psychosocial hazards, you can help to reduce absenteeism and the time needed for staff to regain their mental fitness.

  7. Better communication: the Standard provides a framework for increased communication between workers and management, helping to remove barriers and encouraging employees to work together to reduce psychosocial risks.

  8. Stronger and safer policies for remote working and out-of-hours work: the Standard takes these aspects of modern-day work into consideration so that employers can develop processes that protect workers who don’t work in the organisation’s buildings or during usual working hours.

  9. Greater confidentiality: by establishing a confidentiality process, the Standard helps to protect workers from further psychosocial harm and maintains compliance to laws and regulations.

HOW MUCH DOES ISO 45003 COST?


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THE REQUIREMENTS OF ISO 45003

As a new Standard, ISO 45003 follows the Annex SL format, which means its clauses can be categorised into the following key areas: 

  1. Context of the organisation: the internal and external factors that will influence the mental health and well-being of your workers.

  2. Leadership: the areas in which your organisation’s leaders need to be active to ensure that the guidelines are followed. ISO 45003 also places emphasis on worker participation.

  3. Planning: how you will adapt and react to changes and how you will identify, analyse and manage psychosocial risks.

  4. Support: how you will assign people, infrastructure and facilities to support your new processes.

  5. Operation: the processes that you will implement to meet legal obligations, support mental health and well-being and manage hazards.

  6. Performance evaluation: how you will monitor and evaluate your processes to ensure that they are working as they should.

  7. Improvement: how you will develop your processes to ensure they remain fit for purpose and that they continue to improve.

FREQUENTLY ASKED QUESTIONS

What is ISO 45003?

Do you need to have ISO 45001 to gain ISO 45003?

Can I be certified in ISO 45003?

What are the benefits of ISO 45003 certification?

How can QMS help your Business?

The QMS process gets your business certified for success:

Expert

Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.

Affordable

Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.

Simple

We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.

HOW HAVE BUSINESSES BENEFITED FROM ISO CERTIFICATION?

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    [The Consultant] came to us at 4th Corner Ltd today to Audit the ISO 9001 and evaluate our new ISO 14001 for certification. [She] is a credit to QMS, so customer focused, friendly, extremely knowledgeable, and enthusiastic, it was a joy to have her with us in the office today.
    Amanda Ransom, QMSR and Director, 4th Corner Limited

    Very professional and knowledgeable, [the Consultant] discussed the full process to us and immediately started the process of going through our current ISO documentation. His questions were explained so we understood and when we questioned parts of the ISO standards his response was always very detailed. A pleasure to work alongside.
    Paul Keen, VP Operations, Radio Physics Solutions Ltd

3 Steps to Certification

With the help of QMS, the certification process can take as little as 45 days to complete

    Gap Analysis

    A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.

    3 Step Certification

    Implementation

    Now its time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.

    3 Step Certification

    Certification

    An Auditor must now visit your Organisation to check that the documented processed are being followed and that the necessary changes have been made. Once they are satisfied, you will be rewarded with your certification.

    3 Step Certification



Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

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YOUR ALL-IN-ONE MANAGEMENT SYSTEM SOLUTION

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

QMS Connect website on multiple devices

ISO 45003 RESOURCES

    Guide to ISO certification

    Why you should choose QMS to assist your business with ISO certification

    Standard Overview: ISO 45003

    Overview of the IS0 45003 Standard

    Introduction to ISO 45003 – understand the benefits and processes

    Checklist for ISO 45003 Implementation

    Understand what ISO 45003 requires from your business

    ISO 45004 Guidance Sheet

    Find out more about ISO 45003 and how it can be combined with other ISO certifications

    QMS International Company Profile

    Find out about QMS, our achievements and some of our clients

LATEST ISO 45003 NEWS

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 45003 works.
  

    Use Blue Monday to focus on your employees’ mental health

    The third Monday of January is held to be the most depressing day of the year, bringing some much-needed attention to mental health. But what can employers do to support their workers’ well-being through the winter and beyond?

    Read

    New HSE health & safety stats reveal the effects of COVID

    The Health and Safety Executive has published its workplace health & safety statistics for 2020/21, revealing the toll of the pandemic and the continuation of poor mental health among workers.

    Read

    QMS launches ISO 45003 product

    The new global Standard on psychosocial risks in the workplace is now available from QMS, who will be offering it as a standalone product or as part of an integrated management system with relevant ISOs.

    Read

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