About Us

Oliver Higenbottam

Olly joined QMS as Financial Controller in 2017, stepping up to Managing Director in 2022. As MD, Olly takes charge of strategic direction in line with the objectives of Citation, our parent company, and Hg, our owners. He works to boost our profile in the ISO certification world and maintain our own accreditations.

He also keeps an eye on quality, explores new products and oversees management processes. Finally, he aims to provide an enjoyable and supportive workplace for the whole QMS team.

Outside work, he enjoys cricket, cooking, spending time with friends and family and going to the gym.

Tonia English

Tonia joined QMS in 2015. As Customer Experience Director, she leads our sales, bookings and retention teams, taking charge of our customer experience. She also makes sure we reach our targets and build the right systems and processes to support high-quality customer service.

Specialising in people management, process re-engineering and systems development, Tonia works consistently to lead her teams and achieve a quality end result. Tonia’s background is in contact centres and operations management in sectors including energy, financial services, IT & telecoms and emergency services.

She has held several senior roles, driving growth and development through multiple sales and service channels.

When not at QMS, Tonia enjoys floristry, interior design, shopping and travel.

Trevor Payne

Trevor has been with QMS for over 15 years, and takes the lead across the organisation in everything to do with certification and auditing. Trevor has been certified as a Lead Auditor under ISO 9001:2015 by IRCA.

He led us to accreditation under ISO 17021, the standard for auditing and certifying management systems, and continues to maintain the accreditation today. He also played a key role in creating and launching QMS Connect, our online platform for clients.

Outside work, Trevor enjoys walking his dog and swimming as far as three miles (5km) every week. For over a decade, he also helped to lead a local charity supporting unaccompanied children seeking asylum in the UK.

Simon Parker

Simon joined QMS as a Field Consultant over twenty years ago and after working in the South-West of England and Scotland in this position became one of our Regional Managers before taking on the role of Head of Consultancy.

As Head of Consultancy he makes sure that our products and services offer the best possible quality and range and that they are delivered consistently by our field consultants on the QMS Connect – Management System platform.  He also looks after our Compliance Team who provide quality and content compliance verification as well as customer support, making sure that customers are getting the most out of their Management System.

Outside work, Simon is a keen runner, completing over 1000 running miles per year and other multi-distance running including 300 5k parkruns completed to date and the occasional marathon.  He is also a family history genealogist specialising in recently introduced DNA analysis systems.

Michelle Whitehouse

Michelle joined QMS in 2012. Having held several different roles across the business, she uses the insight and experience gained to shape and drive QMS’s marketing efforts as Head of Marketing.

Delivering event programmes and communication strategies that pack value into the overarching experience for both new and existing customers, Michelle is an innovative thinker that believes in offering services that add real value to people’s lives.

With a background in sales, digital marketing, content strategy and marketing communications, Michelle takes an in-depth, hands-on approach to her role within the business and is passionate about developing the relationship that exists between the brand and customers through a combination of technology and communication.