ISO 9001 is the international standard for Quality Management Systems. It is part of the ISO 9000 family of quality management standards and is one of the most well known. It is also the only ISO 9000 standard with a formal certification process, but you don’t need the certificate to implement its policies.
Any organisation, of any size and in any sector, can use the ISO 9000 guidance and tools to improve quality continually. It can help you ensure your products and services consistently meet your customers’ requirements. Over one million companies and organisations in over 170 countries are already benefiting from ISO 9001 certification.
ISO 9001:2015 is the most recent version of the 9001 standard (as revised in 2015). The previous version, called ISO 9001:2008, will become obsolete in 2018. You can learn more about the ISO 9001 requirements here.
What are the benefits of ISO 9001:2015?
As well as promoting established quality management principles, the revised ISO 9001:2015 standard includes a stronger customer focus. It looks at the motivation of senior managers and the processes they follow to implement continual improvement policies. By using ISO 9001:2015, your business can benefit from consistently providing customers with high quality products and services.
The process of continual improvement ensures your business becomes more efficient, reduces errors and maintains a high standard of service delivery. As well as saving you money, this will help you comply with many regulatory requirements. It is also good for your brand because your customers will always receive the products or services they desire. At the same time, improved operational efficiency can increase employee job satisfaction.
You can read more about the process of continual improvement here.
What does ISO 9001:2015 do?
The ISO 9001:2015 Quality Management System specifies what your organisation needs to do:
- To provide products and services that consistently meet customers’ needs
- To enhance customer satisfaction through a processes of continual improvement
- To ensure it conforms with all applicable statutory and regulatory requirements