DS Water

DS Water is a water hygiene and treatment service based in Chiswick, West London. Formed in 2017, the business has grown from a simple start-up to a company that now employs 12 people to provide services across London, the South East and the rest of the UK.

Why?

As the business grew, managing director Daniel Goaillard realised that he needed to put stronger processes in place to drive the company forward and scale operations. He therefore turned to QMS in order to become certified in both ISO 9001 and ISO 14001.

He also opted to control his management systems via QMS Connect, cloud-based platform that allows users to amend and upload documents, assign tasks and access guides, videos and an online ticketing support system.

What?

ISO 9001 is the international Standard for quality management, designed to help businesses like DS Water to put quality and customer satisfaction at the very forefront of their operations. This can help businesses to boost efficiency and productivity, as well as win and retain customers.

ISO 14001 is the Standard of best practice for environmental management. Thanks to its robust system of processes, organisations can control and monitor their environmental impact while also exploring ways of reducing it.

ISO 9001 is the international Standard for quality management, designed to help businesses like DS Water to put quality and customer satisfaction at the very forefront of their operations. This can help businesses to boost efficiency and productivity, as well as win and retain customers.

ISO 14001 is the Standard of best practice for environmental management. Thanks to its robust system of processes, organisations can control and monitor their environmental impact while also exploring ways of reducing it.

How?

The consultant talked DS Water through everything and made sure that they created documents that really matched the company. “It wasn’t a difficult process,” said Daniel Goaillard, “but it would have been three weeks of being lost and not knowing what to do if I had gone elsewhere. It was a quick process, but it was very methodical as well. I expected it to be a much bigger deal. It sounded intimidating, but it really wasn’t.”

The access to QMS Connect also made the process of implementation smoother for DS Water thanks to its streamlined features and easy interface. “I always know where I am up to and what I need to do next. Within a few minutes I’ve got an action plan put together. It means I get to do the job better and ensure compliance – it’s perfect for that,” said Daniel Goaillard.

In just three weeks, DS Water achieved certification in both ISO 9001 and ISO 14001. Since implementing the Standards, the company’s environmental commitments and quality goals have been more clearly communicated. Operations are also more closely monitored, and improvements identified to push the company’s performance.

“The ISOs have given me a better platform to scale from,” added Daniel Goaillard. I think new business will come from it and confidence will come from the company. It shows commitment to our clients too – it shows that we are trying to be better and that we have things in place now to ensure we are working and operating professionally.

Find out more

Do you want to find out more about how ISOs could improve the performance of your business? If so, feel free to get in touch with us today.

You can give us a call on 0333 344 3646 or drop us an email at sales@qmsuk.com.

You can also get an idea of the cost by using our free quote calculator.

SECTOR TYPE

Service

ISO USED

ISO 9001 and ISO 14001

LOCATION

Chiswick, London

NUMBER OF EMPLOYEES

12

QMS and QMS Connect were the perfect solution. From start to finish, it was exactly what I needed as a company owner.

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