Understand the context of the business in the local and global post-pandemic environment
Understand the needs and expectations of your customers, their concerns, and how your business can help address them
Ensure effective communication with customers so that they are aware of your business’s position and plans to minimise disruption of product/service supply
Understand how your organisation can benefit from advice and guidance provided by trade associations in your sector
Gather lessons learnt to adapt arrangements for the future
Identify improvements to current processes and potential cost-saving opportunities, e.g. flexible working/working from home, use of online training, virtual meetings to minimise non-essential travel, etc.
Identify training opportunities for employees working in critical areas to ensure that others have the skills to cover them, if necessary
Understand the implications of the pandemic and the threat it poses to develop robust crisis management plans to ensure business continuity and to mitigate disruption in the future
If you are in a position where some or all your team are still working from home and you would like to get the most out of the ISO 9001 management system, we strongly recommend taking advantage of the digital management systems delivered through our secure platform, QMS Connect.
Right now, existing customers of QMS can get an account set up on QMS Connect for free*. To find out more, please call 01603 630345 or email firstname.lastname@example.org.
Alternatively, to find out more about ISO 9001 and how QMS can help support your business, please email email@example.com or call 0333 344 3646.
*Annual fees apply