BS 10012

Personal Information Management

Protect your reputation and demonstrate that you manage personal data responsibly

All organisations work with personal data, whether it belongs to your employees or your customers. Recent legislation means that protecting that personal information is becoming increasingly important. 

One of the best ways you can demonstrate your commitment to data protection is through the BS 10012 Personal Information Management system (PIMS).

Why should I apply for BS 10012 certification?

The BS 10012 Standard helps businesses to develop processes for the acquisition, storage, handling and deletion of personal information by implementing  a recognised management framework. More importantly, it helps you achieve compliance with legal requirements and nationally recognised good practice.

A Personal Information Management System will also help to ensure that your business handles data sensitively and ethically, proving to your customers that any information you collect about them is safe and handled responsibly.

Here are some benefits of using the BS 10012 framework:

  1. Keep in line with legal obligations – Develop data handling processes that comply with the European Union General Data Protection Regulation (GDPR)
  2. Reduce the risk of fines – The Standard drives increased employee awareness of, and compliance with, legal data protection obligations – minimising the risk of legal action
  3. Improve your corporate image – Ensuring that you handle the personal information of your customers ethically can increase stakeholders and interested parties’ confidence
  4. Implement clear data handling processes – Protect the health and well-being of your employees, sub-contractors and the general public by implementing clear processes that everyone can easily follow


Gaining BS 10012 certification will clearly demonstrate to your customers that you handle and process their personal information lawfully and fairly. This declaration can help to provide comfort to your customers in a world where their personal information is a valuable commodity.

In addition, certification will allow you to stand out in a crowded market – opening up opportunities for new contracts and enhancing your long-term performance.

How businesses have benefitted from Standards

Client Testimonials of QMS and the ISO Certification Process

    I'd met [the Consultant] during the previous audit and found him to be courteous, knowledgeable and very professional. Those three attributes alone prompted me to request his services for this year. The audit went extremely well and was established in an orderly and structured fashion. [The Consultant] was able to place everybody at ease by explaining the structure in detail and how the day would flow. He was extremely helpful and informative during the audit, often relaying his experiences during previous audits to reinforce his points. His ideas and visions for the management of the appropriate standards were welcomed with open arms. Overall a pleasant audit experience and I would recommend [the Consultant] to other organisations.
    Geoff Cookson, SHEQ Advisor. J & P Engineering Services Ltd

    12th August

    General review

    The QMS audit was thorough and the advice given throughout the process enables us to improve our internal auditing procedures and focus our attention on areas that could be improved. [The Consultant]'s approach to the audit was professional and he took the time to explain the detailed requirements of the standard where issues arose.
    David Smith, Company Secretary. Wagstaff Interiors Group

    2nd October

    General review

How to get BS 10012

Gaining BS 10012 certification with QMS is straightforward and can take as little as 45 days. Our expert consultants will work with you and your business to make the process as simple as possible.

This includes highlighting any improvements you need to make to your current business procedures.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Download these helpful documents:

    Guide to Information and Cyber Security

    A visual guide to the areas covered by each of the information security products

    Published 12/2018

    Information Security downloads

    Standard Overview: BS 10012

    Overview of the BS 10012 Personal Information Management System Standard

    Published 01/2019

    BS 10012 downloads

    What Information Security Products are Available?

    The QMS International suite of information security products

    Published 01/2019

    Information Security downloads

    Guide to implementing BS 10012

    Understand the principles of BS 10012 and how they impact your business

    Published 07/2019

    BS 10012 downloads

    Beginner's Guide to BS 10012

    Personal Information Management System requirements explained for every day users

    Published 07/2019

    BS 10012 downloads

    Checklist for BS 10012 implementation

    Understand what BS 10012 requires from your business

    Published 07/2019

    BS 10012 downloads

How much does an BS 10012 cost?

The cost of certification depends on several factors. These include your sector, annual turnover, and number of employees. We will also need to know if you require industry specific accreditation (such as ASCB or UKAS).

However, QMS is committed to providing a cost-effective route to BS 10012 certification. That’s why we focus on making the process straightforward. We will save you money because, instead of creating complex document trails, we will build a Personal Information Management System that works for you.

Find out how affordable BS 10012 certification really is by using our Fee Calculator and we’ll email you a bespoke quote immediately.

Complete the calculator to receive your instant quote

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How long will it take to get BS 10012?

From your first consultation with our experts through to certification can take as little as 45 days. However, this does depend on the size and complexity of your business.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your Personal Information Management System manual for you – saving you time and money.

Once you have achieved BS 10012 certification, you will need to pass an audit each year. This will ensure your business continues to benefit from complying with the Standard. Your first audit will happen one year after you receive your BS 10012  Certification.

For more on what it takes to achieve BS 10012 certification, please talk to one of our experienced Certification Development Consultants.

Latest BS 10012 news

At QMS we are constantly updating our approach and process to meet the latest changes in how BS 10012 and Management Systems in general work.

    Management System maintenance: what do businesses need to do?

    Wed, October 16 2019

    Ensuring that your Management System is kept up-to-date is one of the most important aspects of maintaining your certification to your chosen Standard. If you've ever wondered where to start; look no further.

    Context of the Organisation Explained

    Fri, October 04 2019

    An in-depth look at Clause 4 of the Annex SL structured ISO Standards, Context of the Organisation.

    Everything you need to know about ISO Management Systems

    Thu, August 08 2019

    Are you struggling to get your head around ISO Management Systems? This comprehensive guide will tell you all the essentials and get you up to speed in no time!

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