BS 10012

Personal Information Management

Protect your reputation and demonstrate that you manage personal data responsibly

All organisations work with personal data, whether it belongs to your employees or your customers. Recent legislation means that protecting that personal information is becoming increasingly important. 

One of the best ways you can demonstrate your commitment to data protection is through the BS 10012 Personal Information Management system (PIMS).

Why should I apply for BS 10012 certification?

The BS 10012 Standard helps businesses to develop processes for the acquisition, storage, handling and deletion of personal information by implementing  a recognised management framework. More importantly, it helps you achieve compliance with legal requirements and nationally recognised good practice.

A Personal Information Management System will also help to ensure that your business handles data sensitively and ethically, proving to your customers that any information you collect about them is safe and handled responsibly.

Here are some benefits of using the BS 10012 framework:

  1. Keep in line with legal obligations – Develop data handling processes that comply with the European Union General Data Protection Regulation (GDPR)
  2. Reduce the risk of fines – The Standard drives increased employee awareness of, and compliance with, legal data protection obligations – minimising the risk of legal action
  3. Improve your corporate image – Ensuring that you handle the personal information of your customers ethically can increase stakeholders and interested parties’ confidence
  4. Implement clear data handling processes – Protect the health and well-being of your employees, sub-contractors and the general public by implementing clear processes that everyone can easily follow


Gaining BS 10012 certification will clearly demonstrate to your customers that you handle and process their personal information lawfully and fairly. This declaration can help to provide comfort to your customers in a world where their personal information is a valuable commodity.

In addition, certification will allow you to stand out in a crowded market – opening up opportunities for new contracts and enhancing your long-term performance.

How businesses have benefitted from Standards

Client Testimonials of QMS and the ISO Certification Process

How to get BS 10012

Gaining BS 10012 certification with QMS is straightforward and can take as little as 45 days. Our expert consultants will work with you and your business to make the process as simple as possible.

This includes highlighting any improvements you need to make to your current business procedures.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Download these helpful documents:

How much does an BS 10012 cost?

The cost of certification depends on several factors. These include your sector, annual turnover, and number of employees. We will also need to know if you require industry specific accreditation (such as ASCB or UKAS).

However, QMS is committed to providing a cost-effective route to BS 10012 certification. That’s why we focus on making the process straightforward. We will save you money because, instead of creating complex document trails, we will build a Personal Information Management System that works for you.

Find out how affordable BS 10012 certification really is by using our Fee Calculator and we’ll email you a bespoke quote immediately.

Complete the calculator to receive your instant quote

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How long will it take to get BS 10012?

From your first consultation with our experts through to certification can take as little as 45 days. However, this does depend on the size and complexity of your business.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your Personal Information Management System manual for you – saving you time and money.

Once you have achieved BS 10012 certification, you will need to pass an audit each year. This will ensure your business continues to benefit from complying with the Standard. Your first audit will happen one year after you receive your BS 10012  Certification.

For more on what it takes to achieve BS 10012 certification, please talk to one of our experienced Certification Development Consultants.

Latest BS 10012 news

At QMS we are constantly updating our approach and process to meet the latest changes in how BS 10012 and Management Systems in general work.

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