ISO 15489

Records Management

Improve your record keeping, comply with the law, and enhance your brand.

The ISO 15489 framework can help your business reap the benefits of enhanced records management. These include meeting your legal obligations for accurate storage and retrieval. It will also improve accountability and transparency by ensuring you allocate responsibilities to the right people in your organisation.

Implementing the ISO 15489 Record Management System is particularly important for businesses that deliver record management services. It will help you improve your management processes and design more efficient record keeping systems. It will even strengthen your auditing and training.

What is ISO 15489? 

ISO 15489 is the standard for Records Management Systems (RMS). It was designed to help businesses and other organisations to manage their records to keep them reliable and up-to-date.

Records are kept in all types of environment and business, and are no longer just physical items. The greater flexibility that digital records provide, such as the ability to reuse or repurpose, brings about new requirements and considerations that businesses must look at with their record keeping.

ISO 15489 helps business to implement systems and rules for the creation, capture and management of records. The standard also covers opportunities for use and reuse of records, takes into account the importance of risk management, and highlights the considerations needed for any collaborative work.

This standard allows businesses to set up an RMS that can help them protect the reliability and usability of their records whilst ensuring all records remain appropriate for their original purpose.

The Benefits of ISO 15489

Records management is not just about how you store physical and digital records. It encompasses all record keeping activities and takes account of the value of the records kept.

Here are some benefits of using the ISO 15489 framework: 

  1. Record classification – Following the standard’s logical record classification system will help you simplify the tasks of recording, retaining, retrieving and deleting records.
  2. Legal Compliance – Implementing the standard will normally mean your business also complies with all its legal responsibilities towards record keeping.
  3. Brand Reputation – Implementing the ISO 15489 standard demonstrates your commitment to excellent record management, which can increase existing customer confidence and help you win new business in international markets.
  4. Greater efficiency – The ISO 15489 standard provides employees with comprehensive guidance on routine, yet critical, record management processes so helping reduce errors.

How much does ISO 15489 cost?

The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as ASCB or UKAS.

However, we are committed to providing you with a cost effective route to ISO 15489 implementation and certification. That’s why we focus on making ISO Certification straightforward.

By spending less time embedding complex document trails and more time building a system that works with your business, we can save you money.

To find out how affordable ISO 15489 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.

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The Requirements of ISO 15489

The ISO 15489 standard uses a structure of 9 clauses which, roughly grouped together, cover four key areas:

  1. Records systems - how you intend to manage your records, including how you will ensure that these records are reliable and accurate
  2. Policies and responsibilities - the areas where your team needs to focus on, be involved with and be accountable for including any training they require to fulfil this
  3. Controls and processes - the processes your business must follow, and the controls you must implement, in order to successfully create, capture and manage your records
  4. Appraisal - how you can determine if your policies and controls are working as expected, facilitating the continual improvement of your system

Frequently Asked Questions

What is ISO 15489-1:2016?

What are the core principles covered by ISO 15489-1:2016?

What is ISO 15489:2001?

Find out more

How can QMS help your Business?

The QMS process gets your business certified for success:


Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.


Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.


We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.

A smiling QMS Certification Development Consultant takes a call on his headset

How have businesses benefited from ISO 15489?

Client Testimonials of QMS and the ISO Certification Process

    A very professional approach and time well spent in developing the system

    [The Consultant] was extremely knowledgeable and considered a subject matter expert. Also she has a reassuring manner that was comfortable to work with.
    Danny Gamble, General Manager. International Fasteners Ltd

    Originally posted on

    General review

    Seamless service provided!

    The whole process from starting with a request for a quotation through to the re-certification audit was seamless, together with competitive costs and reasonable specification of amount of audit 'days'!
    Jane Jenkins, Human Resources & Administration Manager. UKN Group Limited

    Originally posted on

    General review

ISO 15489 Certification Process

Our expert consultants will make the ISO 15489 certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your Records Management System manual for you, saving you time and money.

Once you have achieved ISO 15489 certification you will need to pass an audit each year. This will ensure your business continues to benefit from improved Records Management. Your first audit will be one year after you receive your certificate.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Your all-in-one Management System Solution

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

A screenshot of the QMS Connect system on various platforms from desktop to mobile

ISO 15489 Resources

    Guide to ISO certification

    Why you should choose QMS to assist your business with ISO certification

    General downloads

    QMS International Company Profile

    Find out about QMS, our achievements and some of our clients

    General downloads

Latest ISO 15489 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 15489 and Management Systems in general work.

    Risky business: why an out-of-date management system is a risk

    Don’t let your standards slip with an out of date management system – upgrading is easier than you think.


    How do you manage your management review?

    Make your next management review one to remember with these top tips on how to keep them engaging.


    Context of the Organisation Explained

    An in-depth look at Clause 4 of the Annex SL structured ISO Standards, Context of the Organisation.



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