ISO 15489

Records Management

Improve your record keeping, comply with the law, and enhance your brand.

The ISO 15489 framework can help your business reap the benefits of enhanced records management. These include meeting your legal obligations for accurate storage and retrieval. It will also improve accountability and transparency by ensuring you allocate responsibilities to the right people in your organisation.

Implementing the ISO 15489 Record Management System is particularly important for businesses that deliver record management services. It will help you improve your management processes and design more efficient record keeping systems. It will even strengthen your auditing and training.

Why should I apply for ISO 15489 certification?

Records management is not just about how you store physical and digital records. It encompasses all record keeping activities and takes account of the value of the records kept.

Here are some benefits of using the ISO 15489 framework: 

  1. Record classification – Following the standard’s logical record classification system will help you simplify the tasks of recording, retaining, retrieving and deleting records.
  2. Legal Compliance – Implementing the standard will normally mean your business also complies with all its legal responsibilities towards record keeping.
  3. Brand Reputation – Implementing the ISO 15489 standard demonstrates your commitment to excellent record management, which can increase existing customer confidence and help you win new business in international markets.
  4. Greater efficiency – The ISO 15489 standard provides employees with comprehensive guidance on routine, yet critical, record management processes so helping reduce errors.

How businesses have benefitted from Standards

Client Testimonials of QMS and the ISO Certification Process

    The auditor was excellent throughout this process and was very helpful, not just on the day of the audit but afterwards.
    Andrew Senior, Health and Safety Manager. T Sumner Smith Ltd

    24th November

    General review

    [The Consultant] was very knowledgeable and helpful detailing what further action was required. She was very keen to ensure I understood how to complete the missing information. We also discussed in detail how to improve and prepare for our next Audit.
    Susan Burgess-Lock, Managing Director. Resolutions IT Limited

    22nd May

    General review

How to get ISO 15489

Our expert consultants will make the ISO 15489 certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your Records Management System manual for you, saving you time and money.

Once you have achieved ISO 15489 certification you will need to pass an audit each year. This will ensure your business continues to benefit from improved Records Management. Your first audit will be one year after you receive your certificate.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Maintaining your ISO Management System

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

Find out more
A screenshot of the QMS Connect system on various platforms from desktop to mobile

Download these helpful documents:

    Guide to ISO certification

    Why you should choose QMS to assist your business with ISO certification

    Published 12/2018

    General downloads

    QMS International Company Profile

    Find out about QMS, our achievements and some of our clients

    Published 02/2019

    General downloads

How much does an ISO 15489 cost?

The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as ASCB or UKAS.

However, we are committed to providing you with a cost effective route to ISO 15489 implementation and certification. That’s why we focus on making ISO Certification straightforward.

By spending less time embedding complex document trails and more time building a system that works with your business, we can save you money.

To find out how affordable ISO 15489 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.

Complete the calculator to receive your instant quote

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How long will it take to get ISO 15489?

From your first consultation with our ISO Standards experts through to certification, can take as little as 30 days. However, this does depend on the size and complexity of your business.

Remember, we can normally save you time and hard work by drafting your Records Management System manual for you. This can also help you achieve certification faster than if you did it yourself.

For more details on what you need to do to gain ISO 15489 certification, please talk to one of our experienced certification advisers.

Latest ISO 15489 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 15489 and Management Systems in general work.

    Everything you need to know about ISO Management Systems

    Thu, August 08 2019

    Are you struggling to get your head around ISO Management Systems? This comprehensive guide will tell you all the essentials and get you up to speed in no time!

    What is the Plan Do Check Act cycle?

    Wed, June 12 2019

    Find out about the Plan Do Check Act cycle and how it works.

    What is Annex SL?

    Thu, April 25 2019

    Annex SL is a term that you may have come across while looking into ISO Management Systems, but what is it?


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