ISO certified management systems can help you improve the quality of the care you provide, reduce costs and increase efficiency by reforming processes. ISO standards are easier to maintain and more affordable than many alternative programmes. Certification, including a detailed Documented Management System, will enable you to demonstrate to customers that you have implemented each standard fully.
The ISO 9001 standard will provide you with a robust framework for an internationally recognised Quality Management System. It focuses on satisfying customer requirements, improving the effectiveness of processes and ensuring you provide a consistently high quality of care. This in turn can help you meet the requirements of the Care Quality Commission (CQC) outcomes.
Many companies in the care industry have already implemented the ISO 9001 standard because it enhances their ability to meet patients’ needs. The standard allows you to develop a management system that is appropriate to your structure, culture and processes. It will also help you drive continual improvements that benefit employees and patients.
Occupational Health & Safety
The internationally recognised ISO 45001 standard is another great choice for care providers because it helps you manage health and safety risks across your organisation. By ensuring you run a safe working environment, you protect the well being of employees and patients.
National statistics for Occupational Health & Safety record thousands of workplace injuries and illnesses in the care sector every year. These result in millions of lost working days, which cost the sector millions of pounds. Implementing the ISO 45001 health and safety standards will help you reduce such incidents in your organisation, so preventing costly disruptions to your business.
The third ISO standard we recommend for care industry organisations is the ISO 27001 Information Security Management System (ISMS). Gaining ISO 27001 certification can help you improve your record keeping, protect patient data and reduce threats to your business. The standard’s framework provides a systematic process for collecting, storing, sharing and managing confidential data, which ensures you comply with all relevant data protection legislation.
ISO certification for your care business could deliver the following benefits:
The requirements depend on which ISO(s) you are aiming to achieve.
The requirements for ISO 9001 can be roughly broken down into four key areas: management responsibility, resource management, product realisation, and measurement, analysis and improvement. You will need to fulfil all of these requirements in order to achieve ISO 9001.
The requirements for ISO 14001 are similar but have added emphasis on environmental impact rather than product realisation.
For ISO 27001 you will need to meet requirements on information security. In other words, how your business will operate to ensure that you protect your information.
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From your first consultation with our ISO specialists through to certification, can take as little as 45 days. However, this depends on the size and complexity of your business.
We can normally save you time and money by drafting the Documented Management System Manual for you, which can also help your business gain certification faster.
Audit 2019Another productive audit. [The Consultant] has supported us for many years and is always helpful, sharing good ideas and keen to hear of company developments. Thank you
No need to dread the visitThe consultant was very friendly, knowledgeable and supportive. She explained very well the benefits of her visit, the steps to follow after her visit and supported us with additional documents she provided via email. The visit resulted in me feeling motivated to provide the additional information in a short timescale, an easy task because it was explained so well and a short introduction to the [QMS Connect] website allowed me to implement the actions instantly.