ISO Certification for Recruitment Companies

How ISO certification can help your recruitment company

Gaining a competitive edge is key to succeeding in the fast-paced recruitment market and businesses need to exploit every opportunity to get themselves noticed. One way to do this is to get an ISO.
ISOs are internationally recognised standards of best practice defined by the International Organisation of Standardisation (ISO). Gaining a certificate for an ISO demonstrates that your business operates to a consistently high standard, which has been verified by a third party. Having this evidence can make your recruitment company more attractive to prospective clients and boost your chances of making it onto an approved supplier list.
Our professional consultants have been helping recruitment businesses around the world implement these Standards for more than 25 years. We offer a fast and cost-effective route to ISO certification via our three-stage certification process.

Which ISO Standards are best?

ISO 9001


ISO 9001 is the Standard for quality, and it provides a framework that helps you eliminate error by establishing processes that allow your business to provide a consistently high level of service for maximum customer satisfaction.

As a result, recruitment agencies with this ISO are more likely to be attractive to clients. The Standard demonstrates that the agency has the right processes in place to keep clients happy and meet their recruitment goals.

It is very likely that your business already employs processes that would meet the requirements of ISO 9001. Our expert consultants will help you to fine-tune these and an auditor will then verify that your business maintains these high standards.


ISO 14001


The protection of our environment and the fight against climate change is becoming increasingly important within business circles. If your business can demonstrate that you carefully monitor your environmental impact as well as work towards continual improvement, you could make your company stand out from the crowd.

To showcase your commitment to the environment, ISO 14001 can help your business to identify cost savings and improve efficiency for a greener, more sustainable business. It can also help you to monitor the ongoing impact of your company so that you can identify areas for improvement.


ISO 27001

Information Security

As a recruitment agency, your business handles a great deal of personal information every day, from CVs to identity documents. Keeping this information safe and confidential is paramount in order to maintain your reputation and ensure that clients and candidates alike will entrust you with their information.

ISO 27001 establishes a comprehensive Information Security Management System (ISMS). This means that it will help you to stay aligned with the latest regulations, such as the General Data Protection Regulation (GDPR) and Data Protection Act (DPA 2018). This will reduce your likelihood of breaches and subsequent fines as well as demonstrate to your clients and customers that you are aware of your legal obligations.

The ISO also ensures that your business puts robust security policies in place and controls access to information, keeping it secure and confidential. This is ideal for building confidence in your business.

Another important aspect of the Standard is risk management. This means that your business has to put processes in place to identify risks to information security and mitigate or remove them. One such risk is remote working, which features in many recruitment agency business models. The COVID-19 pandemic revealed just how vulnerable remote workers can be when it prompted the widespread redirection of cyber-attacks to those working from home and highlights the importance of having the right protection in place.

By building a culture of security with ISO 27001, you can instil confidence in your business and candidates may be more willing to hear about opportunities from you.


What are the benefits of ISO certification?

ISO certification for your recruitment business could deliver the following benefits:

  • More efficient service delivery
  • Improved client satisfaction
  • Increased confidence among clients and candidates
  • Reduced errors
  • Culture of information security
  • Greater ability to deliver results on time
  • Evidence of commitment to international high standards
  • Reduced likelihood of breaches to legislation and regulations
  • Reduced environmental impact

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Frequently asked questions

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