ISO 9001 is the Standard for quality, and it provides a framework that helps you eliminate error by establishing processes that allow your business to provide a consistently high level of service for maximum customer satisfaction.
As a result, recruitment agencies with this ISO are more likely to be attractive to clients. The Standard demonstrates that the agency has the right processes in place to keep clients happy and meet their recruitment goals.
It is very likely that your business already employs processes that would meet the requirements of ISO 9001. A QMS consultant will help you to fine-tune these and an auditor will then verify that your business maintains these high standards.
The protection of our environment and the fight against climate change is becoming increasingly important within business circles. If your business can demonstrate that you carefully monitor your environmental impact as well as work towards continual improvement, you could make your company stand out from the crowd.
To showcase your commitment to the environment, ISO 14001 can help your business to identify cost savings and improve efficiency for a greener, more sustainable business. It can also help you to monitor the ongoing impact of your company so that you can identify areas for improvement.
As a recruitment agency, your business handles a great deal of personal information every day, from CVs to identity documents. Keeping this information safe and confidential is paramount in order to maintain your reputation and ensure that clients and candidates alike will entrust you with their information.
ISO 27001 establishes a comprehensive Information Security Management System (ISMS). This means that it will help you to stay aligned with the latest regulations, such as the General Data Protection Regulation (GDPR) and Data Protection Act (DPA 2018). This will reduce your likelihood of breaches and subsequent fines as well as demonstrate to your clients and customers that you are aware of your legal obligations.
The ISO also ensures that your business puts robust security policies in place and controls access to information, keeping it secure and confidential. This is ideal for building confidence in your business.
Another important aspect of the Standard is risk management. This means that your business has to put processes in place to identify risks to information security and mitigate or remove them. One such risk is remote working, which features in many recruitment agency business models. The COVID-19 pandemic revealed just how vulnerable remote workers can be when it prompted the widespread redirection of cyber-attacks to those working from home and highlights the importance of having the right protection in place.
By building a culture of security with ISO 27001, you can instil confidence in your business and candidates may be more willing to hear about opportunities from you.
ISO certification for your recruitment business could deliver the following benefits:
The requirements depend on which ISO(s) you are aiming to achieve.
The requirements for ISO 9001 can be roughly broken down into four key areas: management responsibility, resource management, product realisation, and measurement, analysis and improvement. You will need to fulfil these requirements achieve ISO 9001.
The requirements for ISO 14001 are similar but have added emphasis on environmental impact rather than product realisation.
For ISO 27001, you will also need to meet additional requirements for information security. In other words, how your business will assess risks and ensure that your systems and assets remain protected.
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From your first consultation with our ISO specialists through to certification, can take as little as 45 days. However, this depends on the size and complexity of your business.
We can normally save you time and money by drafting the Documented Management System Manual for you, which can also help your business gain certification faster.