ISO 9001
Quality Management

ISO 9001 – the world’s most recognised Quality Management System Standard

ISO 9001 has been adopted by over 1 million organisations across the world and is used by businesses like yours to continually monitor, manage and improve the quality of their products and services.

The ISO 9001 Standard is a powerful business improvement tool, providing the framework and guidance you need to help you consistently meet your customer’s expectations and regulatory requirements.

QMS has issued over 18,000 ISO 9001 certifications to clients that have achieved management excellence.

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What is ISO 9001?

ISO 9001 is the International Standard for Quality Management Systems, first published in 1987 by the International Organisation for Standardisation (ISO), it is one of the most commonly used management tools across the world.

ISO 9001 is designed to help organisations ensure that they meet the needs of customers and other stakeholders, by having a framework in place that helps ensure consistent quality in the provision of goods and/or services.

This standard uses a process approach and is based on 7 quality management principles, which include having a strong customer focus, the involvement of top management, and a drive for continual improvement.

Watch our ISO 9001 video

The Benefits of ISO 9001

An ISO 9001 Quality Management System (QMS) will help you streamline your processes, reduce errors, free up valuable management time and improve internal communications. Companies adopting this approach benefit from increased employee morale, improved customer retention and healthier revenues.

In short, through certification to ISO 9001 you demonstrate that your organisation is customer-focused and committed to delivering high quality services.

Here are the top benefits of using the ISO 9001 framework:

  1. Increased efficiency: by following industry best-practice and focusing on quality you can reduce costs.
  2. Increased revenue: through the reputation of ISO 9001 you can win more tenders and contracts, and by being more efficient you will also retain more customers and experience more repeat custom.
  3. Higher levels of customer satisfaction: by understanding your customers’ needs and reducing errors you increase customer confidence in your ability to deliver products and services.
  4. Improved supplier relationships: because ISO 9001 certification ensures best-practice processes are in place which can contribute to more efficient supply chains, certification increases their confidence in your processes.
  5. Improved employee morale: by improving internal communications you ensure everyone works to one agenda.

How much does ISO 9001 cost?

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The Requirements of ISO 9001

The ISO 9001 standard uses a structure of ten clauses called Annex SL which covers four key areas:

  1. Management Responsibility - the areas within the QMS that your management team need to focus on, be involved with and be accountable for
  2. Resource Management - how resources such as people, infrastructure and facilities must be assigned to ensure the best possible performance
  3. Product Realisation - details on how your business will operate in order to provide a high quality service or product
  4. Measurement, Analysis and Improvement - how you can determine if your Management System is working as expected, facilitating the continual improvement of your system

Frequently Asked Questions

What is ISO 9001:2008?

What is ISO 9001:2015?

How long does ISO 9001 certification last?

How long does it take to get ISO 9001 certified?

How can QMS help your Business?

The QMS process gets your business certified for success:

Expert

Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.

Affordable

Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.

Simple

We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.

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How have businesses benefited from ISO 9001?

Client Testimonials of QMS and the ISO Certification Process

    A great review and audit experience

    [The Consultant] was professional, friendly and certainly knew his stuff!! The advice he gave was very helpful and throughout was helpful with his guidance and why have ultimately chosen to upgrade our ISO 9001 to the new one.
    David Hallam, CEO . Quest International (UK) Ltd

    Originally posted on

    4th June

    ISO 9001

    [The Consultant] was friendly supportive and knowledgeable she also took the time to listen to me about how the sector I work in is different from the commercial world this helped us get the best outcomes for the Brandon Trust in terms of ISO 9001.
    Stuart Robbins. Brandon Trust

    Originally posted on

    9th January

    ISO 9001

ISO 9001 Certification Process

Our expert consultants will ensure the route to ISO 9001 certification is as straightforward as possible for you, taking as little as 45 days to complete. This includes helping you make any necessary improvements to existing business processes and writing the Documented Management System for you.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Your all-in-one Management System Solution

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

A screenshot of the QMS Connect system on various platforms from desktop to mobile

ISO 9001 Resources

    Guide to implementing ISO 9001

    Covering the principles of ISO 9001

    Published 11/2018

    ISO 9001 downloads

    Standard Overview: ISO 9001

    Understanding the Basics of ISO 9001

    Published 11/2018

    ISO 9001 downloads

    Upgrading to ISO 9001:2015

    Transitioning your Management System from ISO 9001:2008 to ISO 9001:2015

    Published 11/2018

    ISO 9001 downloads

    Guide to ISO certification

    Why you should choose QMS to assist your business with ISO certification

    Published 12/2018

    General downloads

    Checklist for ISO 9001:2015 implementation

    Understand what ISO 9001 requires from your business

    Published 01/2019

    ISO 9001 downloads

    Beginner's Guide to ISO 9001

    Quality Management System requirements explained

    Published 01/2019

    ISO 9001 downloads

    Top 10 Non-conformities for ISO 9001

    Areas to focus on in order to prevent non-conformities

    Published 01/2019

    ISO 9001 downloads

    Case Study: Mode Print Services

    A real life case study of a company that obtained both ISO 9001 & ISO 14001 certification

    Published 01/2019

    ISO 9001 downloads

    QMS International Company Profile

    Find out about QMS, our achievements and some of our clients

    Published 02/2019

    General downloads

Latest ISO 9001 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 9001 works.

    The importance of engaging your team

    Mon, June 03 2019

    Empowered and engaged employees bring many benefits to an organisation. Find out how you can get your employees on side and bring these benefits to your business.

    ISO 9001 vs other Quality Management Systems

    Mon, March 25 2019

    Find out about the differences between an ISO 9001 certified Management System and other available Quality Management Systems.

    How Will ISO 9001 Help Your Start-Up?

    Mon, March 04 2019

    While often viewed as a tool for larger companies, ISO 9001 certification actually has equal power to boost the performance of start-up ventures. Here’s how:

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