Michelle-Louise Janion, Author at Citation ISO Certification

What do I do if I’ve failed my ISO audit?

A detailed guide on what to do if you have failed an ISO audit and how you can recover from a failure.

Management System maintenance: what do businesses need to do?

Ensuring that your Management System is kept up-to-date is one of the most important aspects of maintaining your certification to your chosen Standard. If you’ve ever wondered where to start; look no further.

What is the Plan Do Check Act cycle?

Find out about the Plan Do Check Act cycle and how it works.

10 Information Security Tips for Small Businesses

Read our tips on how small and micro businesses can protect themselves from information security threats

What is Annex SL?

Annex SL is the high-level structure for modern ISO Standards. The new structure ensures consistency and compatibility between the different Management System Standards.

Documented Management System vs ISO Manual

Documents that describe your Organisation’s processes are referred to as a documented Management System. But how should you present these documents?

ISO 9001 vs other Quality Management Systems

Find out about the differences between an ISO 9001 certified Management System and other available Quality Management Systems.

How Will ISO 9001 Help Your Start-Up?

While often viewed as a tool for larger companies, ISO 9001 certification actually has equal power to boost the performance of start-up ventures. Here’s how:

The importance of engaging your team

Empowered and engaged employees bring many benefits to an organisation. Find out how you can get your employees on side and bring these benefits to your business.

Tesco ordered to pay £125,000 for Health & Safety Breach

Tesco have been fined £116,000 and ordered to pay costs of more than £10,000 following an incident where an employee at their Highwoods store was injured.

5 Tips to get the most out of an External Audit

External Audits ensure that your processes, systems and Manual are still appropriate and, more importantly, beneficial to your business. Find out how you can get the most out of yours with these five tips.

Non-conformities – what are they and why do we need to check for them?

How to identify instances of non-conformity within a Management System and why it is important to do so.

5 tips to turn customer complaints into useful insight

People don’t like complaining – they do it because you have in some way annoyed or frustrated them. That is why it is important to remember these 5 important tips.

What is a Data Protection Impact Assessment?

Following recent updates to privacy legislation, businesses now need to build data protection into their products and processes right from the design stages.

ISO 14001 versus ISO 50001 – What are the Differences?

Businesses looking to become more environmentally responsible are turning to ISO 14001 certified Environmental Management Systems to help them with these aims. But there is a separate Standard, ISO 50001 Energy Management, which is causing confusion for businesses who are unsure

5 Common Project Management Mistakes & How To Avoid Them

What are the most common mistakes project managers make — and more importantly, how can you avoid them?

5 Tips to get the most out of a Management Review

A Management Review is a formal, structured meeting which involves top management and takes place at regular intervals throughout the year. They are a critical and required part of running an ISO certified Management System. Find out how you can run an effective Management Review

5 Tips to get the most out of an Internal Audit

Internal Audits are scheduled periodic checks performed by businesses to ensure that their procedures are being followed as documented and are fit for purpose. Find out how they help your business to examine the operation and success of your Management System.