The engagement of people is the view that an organisation’s capability to deliver value is based on everyone being competent, empowered and engaged. No matter the level of an employee, from new recruits through to board members – everyone should feel they have the authority and knowledge to contribute to an organisation’s objectives.
By engaging employees in the goals of the business, you are establishing an alignment of purpose, reinforced by the influence of leaders. Such individuals should be leading from the front, directing employees and aligning business strategies, policies, processes and resources to achieve objectives.
Although it can be applied to all Management System Standards, the engagement of people within your organisation is so important that it is also one of ISO 9001’s eight defining principles.
Here are some of the key ingredients that will ensure your team is engaged and motivated:
>Motivated Leaders – the attitude, beliefs and behaviours of your leaders will influence your team. So make sure your leaders and curious, involved and driven to improve.
>Support – once employees understand what is expected of them and they believe they are supported by their leaders, they are more likely to commit to new goals.
>Involvement – employees are known to show greater motivation when they feel trusted and are able to contribute to solving problems. After all, it is usually the case that the people most knowledgeable in a particular area are the people on the front-line.
>Recognition – everyone wants to know that their work is valued and their efforts are appreciated. Ensure that you recognise the contributions of your employees and you’ll raise not only their engagement but their job satisfaction and productivity too.
>Collaboration – allowing teams to work with you and each other in order to overcome basic challenges shows that you respect their knowledge and experience. Collaboration can also facilitate continual improvement – another area that ISO 9001 counts as a defining principle.
>A good HR Team – the best HR teams can influence and teach your leaders, helping them to develop employees in accordance with their own natural capabilities.
If you are interested ISO 9001 certification or would like to find out how to implement an ISO 9001 Management System, you can contact one of our experienced Certification Advisors by calling 0333 344 3646 or by emailing [email protected].