ISO 20000IT Service Management

Deliver the highest standards of internal and outsourced IT services.

If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.

Why should I apply for ISO 20000 certification?


Here are some benefits of using the ISO 20000 framework:
  • 1

    Adopt an integrated approach to IT service delivery

  • 2

    Deliver consistently high standards of products and services

  • 3

    Reduce process errors and strengthen incident management

  • 4

    Improve response times and reduce interruptions to IT services

  • 5

    Reduce costs and increase revenues

  • 6

    Increase internal and external customers satisfaction

  • 7

    Improve its corporate image and credibility with customers

  • 8

    Increase employee understanding of roles and business objectives

  • 9

    Ensure employees are aware of and comply with relevant laws

  • 10

    Create a culture of continuous improvement among employees

  • 11

    Protect its brand, its assets, its shareholders, and its directors

  • 12

    Retain customers and win new business.

How businesses have benefitted from Standards

How to get ISO 20000

Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.

Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.