ISO 20000IT Service Management
Deliver the highest standards of internal and outsourced IT services.
If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.
How businesses have benefitted from Standards
The auditor was excellent throughout this process and was very helpful, not just on the day of the audit but afterwards.Andrew Senior, Health and Safety Manager
We have restructured and streamlined our team meetings, increasing staff morale. We have also produced an office manual accessible to all new staff members.Rowney Sharman (Jersey) Ltd,
How to get ISO 20000
Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.
Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.
Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.
A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.
Now it's time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.
An Auditor must now visit your Organisation to check that the documented processes are being followed and that the necessary changes have been made. Once they are satisfied, you will be awarded your certification.
Download these helpful documents:
How much does an ISO 20000 cost?
The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as from ASCB or UKAS.
However, we are committed to providing you with a cost-effective route to ISO 20000 implementation and certification. That’s why we focus on making certification straightforward. By spending less time creating complex document trails and more time building a risk management system that works for your business, we can save you money.
To find out how affordable ISO 20000 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.