If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.
ISO 20000 is a framework for businesses wanting to implement a service management system (SMS) and then monitor, review, maintain and improve upon it.
The standard allows businesses to document the design, transition, delivery and improvement of their services and evaluate whether those services are meeting their objectives.
ISO 20000 is especially relevant for business that are seeking assurance that their service requirements will be fulfilled or are looking to establish a consistent approach across its business and supply chain.
Here are the top benefits of using the ISO 20000 framework:
Adopt an integrated approach to IT service delivery
Deliver consistently high standards of products and services
Reduce process errors and strengthen incident management
Improve response times and reduce interruptions to IT services
Reduce costs and increase revenues
Increase internal and external customers satisfaction
Improve its corporate image and credibility with customers
Increase employee understanding of roles and business objectives
Ensure employees are aware of and comply with relevant laws
Create a culture of continuous improvement among employees
Protect its brand, its assets, its shareholders, and its directors
Retain customers and win new business.
The ISO 20000 standard uses a structure of 9 clauses which, roughly grouped together, cover four key areas:
Service Management – the processes your business must follow to run a successful IT Service Management System and ensure your IT service provision is integrated. Unlike the other sections, not all areas will be applicable to your business
Issue Resolution – how your business plans to report on, restore and prevent issues that prevent the delivery of your services
Change Management – details on how your business handles changes, both in terms of processes and new or changed services
Management Responsibility and Resource Management – the areas where your management team need to focus on, be involved with and be accountable for. This also includes how resources such as people, infrastructure and facilities must be assigned to ensure the best possible performance
The QMS process gets your business certified for success:
Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.
Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.
We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.
With the help of QMS, the certification process can take as little as 45 days to complete
A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.
Now its time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.
An Auditor must now visit your Organisation to check that the documented processed are being followed and that the necessary changes have been made. Once they are satisfied, you will be rewarded with your certification.
Once you have achieved certification the certification cycle will commence. This
is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and
verify the validity of your certification.
QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.
With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.
QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.
Why you should choose QMS to assist your business with ISO certification
A visual guide to the areas covered by each of the information security products
A visual guide to the areas covered by each of the information security products
Overview of the ISO 20000 IT Service Management System Standard
Understanding the Basics of ISO 20000
A real life case study of a company that obtained both ISO 27001 & ISO 20000-1 certification
A real life case study of a company that obtained both ISO 27001 & ISO 20000-1 certification
The QMS International suite of information security products
The QMS International suite of information security products
Find out about QMS, our achievements and some of our clients
Understand what ISO 20000-1:2011 requires from your business
At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20000 works.
ISO 20000-1, the Standard for IT Service Management, has been updated. The Standard has been revised with new features and updated guidance, allowing businesses to improve their IT service provision and ensure that their processes is in line with modern techniques and expectation
