ISO 20000

IT Service Management

Deliver the highest standards of internal and outsourced IT services.

If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.

Why should I apply for ISO 20000 certification?

Here are some benefits of using the ISO 20000 framework: 

  1. Adopt an integrated approach to IT service delivery
  2. Deliver consistently high standards of products and services
  3. Reduce process errors and strengthen incident management
  4. Improve response times and reduce interruptions to IT services
  5. Reduce costs and increase revenues
  6. Increase internal and external customers satisfaction
  7. Improve its corporate image and credibility with customers
  8. Increase employee understanding of roles and business objectives
  9. Ensure employees are aware of and comply with relevant laws
  10. Create a culture of continuous improvement among employees
  11. Protect its brand, its assets, its shareholders, and its directors
  12. Retain customers and win new business.

How businesses have benefitted from Standards

Client Testimonials of QMS and the ISO Certification Process

    Excellent first stage

    Excellent service so far. We were a bit unsure of what to expect from the initial meeting but [the Consultant] put us at ease and explained clearly how things would progress.
    Adam Ratcliffe, Managing Director. All Pest Services (Scotland) Ltd

    Originally posted on

    17th December

    General review

    [The Consultant] visited us to complete our external ISO audit. I explained to [him] that I am new to the process and have recently taken ownership of Soilfix's internal BMS auditing procedure. During the audit [the Consultant] was careful to explain each piece of information he required and where it linked into the clauses and standard. This was very beneficial to both myself and my colleague, as it demonstrated to us that we are going along the right track with our internal auditing process in support of retaining our ISO accreditations.
    Lewis Hunt, Asbestos Manager. Soilfix Limited

    28th August

    General review

How to get ISO 20000

Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.

Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Maintaining your ISO Management System

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

Find out more
A screenshot of the QMS Connect system on various platforms from desktop to mobile

Download these helpful documents:

    Guide to ISO certification

    Why you should choose QMS to assist your business with ISO certification

    Published 12/2018

    General downloads

    Guide to Information and Cyber Security

    A visual guide to the areas covered by each of the information security products

    Published 12/2018

    Information Security downloads

    Standard Overview: ISO 20000

    Understanding the Basics of ISO 20000

    Published 12/2018

    ISO 20000 downloads

    Case Study: IT Services Jersey

    A real life case study of a company that obtained both ISO 27001 & ISO 20000-1 certification

    Published 12/2018

    ISO 20000 downloads

    What Information Security Products are Available?

    The QMS International suite of information security products

    Published 01/2019

    Information Security downloads

    QMS International Company Profile

    Find out about QMS, our achievements and some of our clients

    Published 02/2019

    General downloads

    Checklist for ISO 20000-1:2011 implementation

    Understand what ISO 20000-1:2011 requires from your business

    Published 07/2019

    ISO 20000 downloads

How much does an ISO 20000 cost?

The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as from ASCB or UKAS.

However, we are committed to providing you with a cost-effective route to ISO 20000 implementation and certification. That’s why we focus on making certification straightforward. By spending less time creating complex document trails and more time building a risk management system that works for your business, we can save you money.

To find out how affordable ISO 20000 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.

Complete the calculator to receive your instant quote

    • Product of Interest
      Please fill this in
    • Company Name
      Please fill this in
    • Sector
      Please fill this in
    • Annual Turnover
      Please fill this in
    • Total Staff
      Please fill this in
    • Number of Offices
      Please fill this in
    • We Have a UK Office
      Please confirm you have at least one UK based office
    • First Name
      Please fill this in
    • Last Name
      Please fill this in
    • Phone Number
      Please fill this in
    • Your Email Address
      Please fill this in

How long will it take to get ISO 20000?

From your first consultation with our ISO 20000 Standard experts through to certification, the process can take as little as 45 days. However, this does depend on the size and complexity of your business.

Remember, we can normally save you time and hard work by drafting your ITSM Manual for you. This can also help you achieve certification faster than if you did it yourself.

Latest ISO 20000 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20000 and Management Systems in general work.

    Management System maintenance: what do businesses need to do?

    Wed, October 16 2019

    Ensuring that your Management System is kept up-to-date is one of the most important aspects of maintaining your certification to your chosen Standard. If you've ever wondered where to start; look no further.

    Context of the Organisation Explained

    Fri, October 04 2019

    An in-depth look at Clause 4 of the Annex SL structured ISO Standards, Context of the Organisation.

    Everything you need to know about ISO Management Systems

    Thu, August 08 2019

    Are you struggling to get your head around ISO Management Systems? This comprehensive guide will tell you all the essentials and get you up to speed in no time!

Cookies

QMS International use cookies to provide you with a better site experience, enable features and to help us understand how our website is being used.

By continuing, you consent to the use of cookies in accordance with our Cookie Policy

Allow All Cookies

DEBUG
Array
(
    [0] => Array
        (
            [0] => 
  • [1] =>
  • [2] =>
  • [3] =>
  • [4] =>
  • [5] =>
  • [6] =>
  • [7] =>
  • [8] =>
  • [9] =>
  • [10] =>
  • [11] =>
  • [12] =>
  • [13] =>
  • [14] =>
  • [15] =>
  • [16] =>
  • [17] =>
  • [18] =>
  • [19] =>
  • [20] =>
  • [21] =>
  • ) )
    TRACES
    Array
    (
        [0] => Array
            (
                [memory] => 1.65Mb 
                [time] => 0.2814
                [timeSinceLast] => 0.2814
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/themes/qms/pages/blocks/forms/formitem.php - LINE: 1144
                        [1] => /var/www/clients/client0/web3/web/themes/qms/pages/blocks/forms/formitem.php - LINE: 1378
                        [2] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 717
                        [3] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                        [4] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
    )
    
    TIMINGS
    Array
    (
        [0.0303] => Array
            (
                [memory] => 0.6Mb 
                [timeSinceLast] => 0.0303
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 214
                        [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.0477] => Array
            (
                [memory] => 0.94Mb 
                [timeSinceLast] => 0.0173
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 217
                        [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.0489] => Array
            (
                [memory] => 0.94Mb 
                [timeSinceLast] => 0.0012
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 283
                        [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.0603] => Array
            (
                [memory] => 1.01Mb 
                [timeSinceLast] => 0.0114
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 454
                        [1] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                        [2] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.2617] => Array
            (
                [memory] => 1.5Mb 
                [timeSinceLast] => 0.2013
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 637
                        [1] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                        [2] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.2879] => Array
            (
                [memory] => 1.6Mb 
                [timeSinceLast] => 0.0000
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 830
                        [1] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                        [2] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.2881] => Array
            (
                [memory] => 1.25Mb 
                [timeSinceLast] => 0.0002
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 285
                        [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                    )
    
            )
    
        [0.2920] => Array
            (
                [memory] => 1.27Mb 
                [timeSinceLast] => 0.0040
                [lines] => Array
                    (
                        [0] => /var/www/clients/client0/web3/web/index.php - LINE: 16
                    )
    
            )
    
    )
    
    GET
    Array
    (
        [page] => iso-standards
        [submenu] => iso-20000
    )
    
    POST
    Array
    (
    )
    
    Globals
    
    					PEAK MEMORY : 4Mb 
    PAGE GENERATION : 0.2939s
    SESSION
    Array
    (
        [errors] => D
        [THEME] => 0
        [admin] => Array
            (
                [maximages] => 100
                [maximagesonitem] => 5
                [autogallery] => 1
                [autothumbnail] => 1
                [autooptimise] => 1
                [thumbnailsize] => 300
                [slideshowratio] => 2
            )
    
        [userinfo] => Array
            (
                [hash] => df8e81b29e55e8109b4650f5156ce8ea8118b2db
                [id] => 1111223
                [anonymous] => 1
                [formhash] => 48f93f52ce2a8e8aa77d07d875fbd6bee5c2c45e
            )
    
        [stats] => Array
            (
                [journey] => ad9930d4bd878e9bea2c10942e2f592c075ef2c3
                [id] => 1164644
                [journey_page_id] => 1065115
            )
    
        [cart] => Array
            (
                [taxrate] => 20.00
                [taxcalc] => 1.2
            )
    
        [timings] => Array
            (
                [0.0303] => Array
                    (
                        [memory] => 0.6Mb 
                        [timeSinceLast] => 0.0303
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 214
                                [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.0477] => Array
                    (
                        [memory] => 0.94Mb 
                        [timeSinceLast] => 0.0173
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 217
                                [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.0489] => Array
                    (
                        [memory] => 0.94Mb 
                        [timeSinceLast] => 0.0012
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 283
                                [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.0603] => Array
                    (
                        [memory] => 1.01Mb 
                        [timeSinceLast] => 0.0114
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 454
                                [1] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                                [2] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.2617] => Array
                    (
                        [memory] => 1.5Mb 
                        [timeSinceLast] => 0.2013
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 637
                                [1] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                                [2] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.2879] => Array
                    (
                        [memory] => 1.6Mb 
                        [timeSinceLast] => 0.0000
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/control/_classes/pages.php - LINE: 830
                                [1] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 284
                                [2] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.2881] => Array
                    (
                        [memory] => 1.25Mb 
                        [timeSinceLast] => 0.0002
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/scripts/headscripts.php - LINE: 285
                                [1] => /var/www/clients/client0/web3/web/index.php - LINE: 3
                            )
    
                    )
    
                [0.2920] => Array
                    (
                        [memory] => 1.27Mb 
                        [timeSinceLast] => 0.0040
                        [lines] => Array
                            (
                                [0] => /var/www/clients/client0/web3/web/index.php - LINE: 16
                            )
    
                    )
    
            )
    
        [system] => Array
            (
                [timingslasttime] => 0.29204893112183
                [lasttime] => 0.2813549041748
            )
    
    )