If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.
ISO 20000 is a framework for businesses wanting to implement a service management system (SMS) and then monitor, review, maintain and improve upon it.
The standard allows businesses to document the design, transition, delivery and improvement of their services and evaluate whether those services are meeting their objectives.
ISO 20000 is especially relevant for business that are seeking assurance that their service requirements will be fulfilled or are looking to establish a consistent approach across its business and supply chain.
The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as from ASCB or UKAS.
However, we are committed to providing you with a cost-effective route to ISO 20000 implementation and certification. That’s why we focus on making certification straightforward. By spending less time creating complex document trails and more time building a risk management system that works for your business, we can save you money.
To find out how affordable ISO 20000 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.
The ISO 20000 standard uses a structure of 9 clauses which, roughly grouped together, cover four key areas:
The ISO 20000:2005 standard aims to help businesses set up integrated processes that will help them deliver managed services that meet the requirements of both the business and the customer.
ISO 20000:2005 comes in two parts - ISO 20000-1 and ISO 20000-2.
This standard has been retired and has been superseded by ISO 20000:2011.
ISO 20000:2011 is the most recent version of the Information Technology Managed Services Standard, It supersedes ISO 20000:2011.
The standard sets a framework that when followed should help a business to provide managed services that are high-quality and consistent, encouraging improvement where these requirements are not met.
ISO 20000:2011 comes in two parts - ISO 20000-1 and ISO 20000-2.
Split into two parts, ISO 20000-1 refers to part one of the ISO 20000 standard.
This part sets out the requirements of a management system for service management provision.
Split into two parts, ISO 20000-2 refers to part two of the ISO 20000 standard.
This part provides guidance on how to apply a service management system.
The QMS process gets your business certified for success:
Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.
Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.
We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.
[The Consultant] is very professional but still approachable and friendly
[The Consultant] has just carried out our Annual Audits and she was very professional. Whilst being friendly and approachable she was also very focused in ensuring all aspects of the Standards are met and happily offered advice where necessary.Originally posted on
30th January
General review
A very professional approach and time well spent in developing the system
[The Consultant] was extremely knowledgeable and considered a subject matter expert. Also she has a reassuring manner that was comfortable to work with.Originally posted on
3rd June
General review
Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.
Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.
Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.
Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.
QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.
With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.
QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.
Why you should choose QMS to assist your business with ISO certification
Published 12/2018
General downloads
A visual guide to the areas covered by each of the information security products
Published 12/2018
Information Security downloads
Overview of the ISO 20000 IT Service Management System Standard
Published 12/2018
ISO 20000 downloads
A real life case study of a company that obtained both ISO 27001 & ISO 20000-1 certification
Published 12/2018
ISO 20000 downloads
The QMS International suite of information security products
Published 01/2019
Information Security downloads
Find out about QMS, our achievements and some of our clients
Published 02/2019
General downloads
Understand what ISO 20000-1:2011 requires from your business
Published 07/2019
ISO 20000 downloads
At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20000 and Management Systems in general work.
Don’t let your standards slip with an out of date management system – upgrading is easier than you think.
Wed, February 26 2020
Make your next management review one to remember with these top tips on how to keep them engaging.
Tue, November 26 2019
A detailed guide on what to do if you have failed an ISO audit and how you can recover from a failure.
Tue, November 12 2019
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