ISO 20000IT Service Management

Deliver the highest standards of internal and outsourced IT services.

If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.

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Why should I apply for ISO 20000 certification?


Here are some benefits of using the ISO 20000 framework:


  • 1

    Adopt an integrated approach to IT service delivery

  • 2

    Deliver consistently high standards of products and services

  • 3

    Reduce process errors and strengthen incident management

  • 4

    Improve response times and reduce interruptions to IT services

  • 5

    Reduce costs and increase revenues

  • 6

    Increase internal and external customers satisfaction

  • 7

    Improve its corporate image and credibility with customers

  • 8

    Increase employee understanding of roles and business objectives

  • 9

    Ensure employees are aware of and comply with relevant laws

  • 10

    Create a culture of continuous improvement among employees

  • 11

    Protect its brand, its assets, its shareholders, and its directors

  • 12

    Retain customers and win new business.

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How businesses have benefitted from Standards

Following the departure of our previous Quality Manager and with an audit looming we made the decision to contact QMS and seek audit training. This turned out to be exactly what we needed. The QMS representative managed to make the whole process of internal auditing very simple and relevant to our business and with his guidance we passed our audit and are now confident that we can maintain the standards outlined in the ISOs. The QMS representative was very professional and knowledgeable, he gave me his contact details and insisted I should contact him if I ever need any more assistance.

Chris Milton,

We found your Consultant to be extremely helpful and very knowledgeable, he made time for us and really helped us with his advice during the audit. We don’t normally give feedback due to time restraints on our daily duties but feel he really deserves the effort in return for his.

Darren Kingdon, Production Manager

How to get ISO 20000

Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.

Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.

Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.

1
Gap analysis

A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.

2
Implementation

Now it's time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.

3
Certification

An Auditor must now visit your Organisation to check that the documented processes are being followed and that the necessary changes have been made. Once they are satisfied, you will be awarded your certification.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Download these helpful documents:

ISO 20000 Brief Overview Leaflet

Understanding the Basics of ISO 20000

CASE STUDY: IT Services Jersey

A real life case study of a company that obtained both ISO 27001 & ISO 20000-1 certification

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How much does an ISO 20000 cost?

The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as from ASCB or UKAS.

However, we are committed to providing you with a cost-effective route to ISO 20000 implementation and certification. That’s why we focus on making certification straightforward. By spending less time creating complex document trails and more time building a risk management system that works for your business, we can save you money.

To find out how affordable ISO 20000 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.

How long will it take to get ISO 20000?

From your first consultation with our ISO 20000 Standard experts through to certification, the process can take as little as 45 days. However, this does depend on the size and complexity of your business.

Remember, we can normally save you time and hard work by drafting your ITSM Manual for you. This can also help you achieve certification faster than if you did it yourself.

Latest ISO 20000 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20000 works.