If you want to provide the highest standards of internal or outsourced IT Service Management (ITSM), you need ISO 20000 certification. This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. Following the ISO 20000 framework will give you a competitive advantage by ensuring your ITSM services are robust, efficient and responsive.
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Our expert consultants will make the ISO 20000 Certification process as straightforward as possible for you. This includes helping your business make any necessary changes to its processes.
Our 3-stage certification process ensures you get the help you need at every step. We can even create your ITSM Manual for you, saving you time and money.
Once you have achieved certification you will need to pass an audit each year. This is to ensure your IT management services continue to meet the ISO 20000 standard. Your first audit will be one year after you receive your certificate.
A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.
Now it's time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.
Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.
QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.
With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.
QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.Find out more
The cost of certification depends on several factors. These include your business sector, your annual turnover, and the number of employees you have. We will also need to know if you require any specific industry accreditation, such as from ASCB or UKAS.
However, we are committed to providing you with a cost-effective route to ISO 20000 implementation and certification. That’s why we focus on making certification straightforward. By spending less time creating complex document trails and more time building a risk management system that works for your business, we can save you money.
To find out how affordable ISO 20000 certification and implementation really is, just use our Fee Calculator and we’ll email you a bespoke quote immediately.
From your first consultation with our ISO 20000 Standard experts through to certification, the process can take as little as 45 days. However, this does depend on the size and complexity of your business.
Remember, we can normally save you time and hard work by drafting your ITSM Manual for you. This can also help you achieve certification faster than if you did it yourself.
At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20000 and Management Systems in general work.