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Get up to speed on all the latest industry news, from ISO revisions to the latest research, and discover the newest products from Citation ISO Certification. You can also brush up on your business and ISO management skills using our detailed guides, crafted using insider knowledge from our experts.

    5 tips to turn customer complaints into useful insight

    People don’t like complaining – they do it because you have in some way annoyed or frustrated them. That is why it is important to remember these 5 important tips.

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    Getting the customer experience right

    A positive customer experience is a vital part of any successful organisation. Find out how you can get it right with these tips.

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