ISO 17100

Translation Service Provider

Demonstrate the consistency of your translation services.

Translation Service Providers gain a competitive edge with the new ISO 17100:2015 certification.

The ISO 17100:2015 Standard for Translation Service Providers (TSPs) can help you improve all aspects of your business.

What is ISO 17100? 

ISO 17001 is an International Standard that provides the framework for a translation management system. It specifies the steps you need to take to deliver a consistently high quality translation service. This includes how to establish core processes, train translators, manage people and use technology effectively.

Through ISO 17100, TSPs can demonstrate that they conform to an internationally-recognised standard that was created by experts who referenced relevant industry codes, best-practice guides, and legislation.

The Benefits of ISO 17100

Translation Services Certification will help you in many different ways by ensuring a consistent approach to delivering a best practice translation service.

Here are some benefits of using the ISO 17100 framework: 

  1. Improve communications – Using the ISO 17100 standard terminology for translation and language services, will improve interaction with your customers
  2. Increase customer loyalty – The ISO standards give customers and stakeholders confidence in your abilities, helping you strengthen existing relationships and win new business
  3. Improve service – By streamlining your processes, ISO 17100 can help you deliver a reliable and consistent service
  4. Increase competitiveness – ISO 17100:2015 demonstrates your commitment to meeting client needs by delivering best practice translation services, which can lead to higher profits.

How much does ISO 17100 cost?

The cost of ISO certification depends on several factors. These include your industry sector, your annual turnover, and the number of employees you have, as well as whether you require ASCB or UKAS accreditation. To find out how affordable ISO 17100 certification really is, just use our fee calculator and we’ll email you your quote immediately.

QMS is committed to providing a cost-effective route to ISO 17100. To achieve that, we focus on making certification simple and straightforward. That means we spend less time creating complex document trails and more time building a system that works for your business.

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The Requirements of ISO 17100

The ISO 17100 standard uses a structure of 6 clauses which, roughly grouped together, cover four key areas:

  1. Resources - how resources such as people, infrastructure and facilities must be assigned to ensure the best possible performance
  2. Pre-production - the processes your business must follow to prepare for the provision of translation, such as setting a contract with your client, quoting for your services and agreeing how the project will be delivered
  3. Production - the processes that describe how your team will translate work, including proofreading, revision and verification processes that help to ensure a quality result
  4. Post-production - this deals with feedback and any administration required at the end of a project. These clauses helps you to measure whether you have met your requirements and those of your clients

Frequently Asked Questions

What is BS EN 15038:2006?

What is ISO 17100:2015?

What translation services does ISO 17100 not cover?

Find out more

How can QMS help your Business?

The QMS process gets your business certified for success:

Expert

Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.

Affordable

Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.

Simple

We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.

A smiling QMS Certification Development Consultant takes a call on his headset

How businesses have benefited from ISO 17100?

Client Testimonials of QMS and the ISO Certification Process

    TTSL 9001:2015 audit

    The auditor was a pleasure to work with. He was knowledgeable, polite and punctual. This made the process enjoyable and expeditious. As a result of his time and patience our systems will be improved. Thank you
    Mark Edgley. Taylor Technology Systems Ltd

    Originally posted on

    12th September

    General review

    An excellent audit of the full range of our accreditations.

    The QMS audit was thorough and the advice given throughout the process enables us to improve our internal auditing procedures and focus our attention on areas that could be improved. [The Consultant]'s approach to the audit was professional and he took the time to explain the detailed requirements of the standard where issues arose.
    David Smith, Company Secretary. Wagstaff Interiors Group

    Originally posted on

    2nd October

    General review

ISO 17100 Certification Process

Gaining ISO 17100:2015 certification can take as little as 30 days and can be straightforward to implement. Our expert consultants will work with you and your organisation to make the process as easy as possible, helping you to identify and make any necessary changes to your current business processes.

Our three-stage certification process helps you along every step of the way. We can even create the Management System Manual for you – saving you time and money.

Once you have achieved certification, you will need to arrange annual audits to ensure your business continues to improve.

To find out more about gaining ISO 17100, please talk to one of our experienced certification advisers.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Your all-in-one Management System Solution

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

A screenshot of the QMS Connect system on various platforms from desktop to mobile

ISO 17100 Resources

    Guide to ISO certification

    Why you should choose QMS to assist your business with ISO certification

    Published 12/2018

    General downloads

    Checklist for ISO 17100:2015 implementation

    Understand what ISO 17100 requires from your business

    Published 12/2018

    ISO 17100 downloads

    QMS International Company Profile

    Find out about QMS, our achievements and some of our clients

    Published 02/2019

    General downloads

Latest ISO 17100 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 17100 and Management Systems in general work.

    How do you manage your management review?

    Tue, November 26 2019

    Make your next management review one to remember with these top tips on how to keep them engaging.

    What do I do if I’ve failed my ISO audit?

    Tue, November 12 2019

    A detailed guide on what to do if you have failed an ISO audit and how you can recover from a failure.

    Management System maintenance: what do businesses need to do?

    Wed, October 16 2019

    Ensuring that your Management System is kept up-to-date is one of the most important aspects of maintaining your certification to your chosen Standard. If you've ever wondered where to start; look no further.

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