Organisations, governments, research institutes and consumers all rely heavily on market research. It contributes to many aspects of modern life, from helping companies to advertise products and services, to our behavior as consumers.
Based on the preceding British Standard, BS 7911, ISO 20252 covers the management and delivery of your research projects; from producing the proposals, right through to creating the questionnaires and correctly archiving the resulting documents.
ISO 20252 is relevant to any market and social research agencies where consistent and reliable delivery of quality services is essential. The standard provides guidance for those conducting, commissioning or buying market or social research and provides assurance that specified requirements are being met.
Getting certified to ISO 20252 is quick and straightforward. Our expert consultants will work with you and your business to make the process as simple and easy as possible – highlighting and assisting you in making the necessary improvements to your current business processes.
Our 3-stage certification process ensures that you are assisted along every step in the process, and we even create your ‘Market & Social Research Management System Manual’ for you, saving you time and money.
Once you have achieved certification you must pass an annual audit to make sure your business stays on track. This fourth, and final, stage in the process happens one years after your certification.
A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.
Now it's time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.
Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.
QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.
With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.
QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.Find out more
QMS provides a route to ISO 20252 certification that doesn’t break the bank.
The cost of certification can vary, depending on several factors, including your sector, annual turnover, total staff, number of offices and whether you require ASCB or UKAS accreditation.
Because we focus on making ISO Certification simple and straightforward, we spend less time embedding complex document trails and more time building a system that works with your business.
To find out how little ISO 20252 certification could cost you, use our Fee Calculator, and we’ll email you your quote immediately.
From your first consultants visit, through to certification, the process can take just 30 days, although this does of course depend on the size and complexity of your business.
If you prefer, we are able to document the Management System on your behalf, which typically saves time in the process, ensuring you achieve certification faster.
At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20252 and Management Systems in general work.