ISO 20252

Market, opinion and social research

Ensure your market research studies are planned, managed and reported correctly.

Organisations, governments, research institutes and consumers all rely heavily on market research. It contributes to many aspects of modern life, from helping companies to advertise products and services, to our behavior as consumers. 

 Based on the preceding British Standard, BS 7911, ISO 20252 covers the management and delivery of your research projects; from producing the proposals, right through to creating the questionnaires and correctly archiving the resulting documents.

Why should I apply for ISO 20252 certification?

ISO 20252 is relevant to any market and social research agencies where consistent and reliable delivery of quality services is essential. The standard provides guidance for those conducting, commissioning or buying market or social research and provides assurance that specified requirements are being met.

Here are some benefits of using the ISO 20252 framework:

  1. 1Ensure timely delivery of services
  2. 2Enhance your reputation & provide a competitive advantage
  3. 3Improve operational management and control of access panels
  4. 4Reduce errors and rework
  5. 5Provide a basis for subcontractor evaluations
  6. 6 Ensure a more efficient and reliable delivery of products/services
  7. 7Increase staff morale and provides clarity on internal responsibilities

How businesses have benefitted from Standards

Client Testimonials of QMS and the ISO Certification Process

How to get ISO 20252

Getting certified to ISO 20252 is quick and straightforward. Our expert consultants will work with you and your business to make the process as simple and easy as possible – highlighting and assisting you in making the necessary improvements to your current business processes.

Our 3-stage certification process ensures that you are assisted along every step in the process, and we even create your ‘Market & Social Research Management System Manual’ for you, saving you time and money.

Once you have achieved certification you must pass an annual audit to make sure your business stays on track. This fourth, and final, stage in the process happens one years after your certification.

Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.

Maintaining your ISO Management System

QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.

With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.

QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.

Find out more
A screenshot of the QMS Connect system on various platforms from desktop to mobile

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How much does an ISO 20252 cost?

QMS provides a route to ISO 20252 certification that doesn’t break the bank.

The cost of certification can vary, depending on several factors, including your sector, annual turnover, total staff, number of offices and whether you require ASCB or UKAS accreditation.

Because we focus on making ISO Certification simple and straightforward, we spend less time embedding complex document trails and more time building a system that works with your business.

To find out how little ISO 20252 certification could cost you, use our Fee Calculator, and we’ll email you your quote immediately.

Complete the calculator to receive your instant quote

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How long will it take to get ISO 20252?

From your first consultants visit, through to certification, the process can take just 30 days, although this does of course depend on the size and complexity of your business.

If you prefer, we are able to document the Management System on your behalf, which typically saves time in the process, ensuring you achieve certification faster.

Latest ISO 20252 news

At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20252 and Management Systems in general work.

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