Organisations, governments, research institutes and consumers all rely heavily on market research. It contributes to many aspects of modern life, from helping companies to advertise products and services, to our behavior as consumers.
ISO 20252 is relevant to any market and social research agencies where consistent and reliable delivery of quality services is essential. The standard provides guidance for those conducting, commissioning or buying market or social research and provides assurance that specified requirements are being met.
Based on the preceding British Standard, BS 7911, ISO 20252 covers the management and delivery of your research projects; from producing the proposals, right through to creating the questionnaires and correctly archiving the resulting documents.
Here are the top benefits of using the ISO 20252 framework:
Ensure timely delivery of services
Enhance your reputation & provide a competitive advantage
Improve operational management and control of access panels
Reduce errors and rework
Provide a basis for subcontractor evaluations
Ensure a more efficient and reliable delivery of products/services
Increase staff morale and provides clarity on internal responsibilities
The ISO 20252 standard uses a structure of ten clauses called Annex SL which, roughly grouped together, cover four key areas:
Research – the processes your business must follow to run a successful Management System that helps you to conduct and analyse market, opinion and social research
Management Responsibility – the areas where your management team need to focus on, be involved with and be accountable for
Resource Management – how resources such as people, infrastructure and facilities must be assigned to ensure the best possible performance
Measurement, Analysis and Improvement – the final clauses within the ISO 20252 standard cover how you can determine if your Management System is working as expected, facilitating the continual improvement of your system
The QMS process gets your business certified for success:
Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.
Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.
We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.
With the help of QMS, the certification process can take as little as 45 days to complete
A QMS Consultant will visit your Organisation to review and document your current processes and procedures, highlighting any areas that do not meet the requirements of the Standard.
Now its time to make sure any required process or procedural changes are made, as highlighted in the Review. QMS can provide templates to assist you in doing this.
An Auditor must now visit your Organisation to check that the documented processed are being followed and that the necessary changes have been made. Once they are satisfied, you will be rewarded with your certification.
Once you have achieved certification the certification cycle will commence. This
is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and
verify the validity of your certification.
QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.
With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.
QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.
Why you should choose QMS to assist your business with ISO certification
Overview of the ISO 20252 Market, Opinion and Social Research Management System Standard
Understanding the Basics of ISO 20252
Find out about QMS, our achievements and some of our clients
At QMS we are constantly updating our approach and process to meet the latest changes in how ISO 20252 works.
Show your clients that you take consistency, transparency and security seriously by upgrading to the latest version of ISO 20252, the international Standard for Market, Opinion and Social Research.
The 2019 version of ISO 20252 - the Standard for Market, opinion and social research - has been released. This third revision to the Standard has seen it updated to cover changes to both new and modified research practices.
