Organisations, governments, research institutes and consumers all rely heavily on market research. It contributes to many aspects of modern life, from helping companies to advertise products and services, to our behavior as consumers.
ISO 20252 is relevant to any market and social research agencies where consistent and reliable delivery of quality services is essential. The standard provides guidance for those conducting, commissioning or buying market or social research and provides assurance that specified requirements are being met.
Based on the preceding British Standard, BS 7911, ISO 20252 covers the management and delivery of your research projects; from producing the proposals, right through to creating the questionnaires and correctly archiving the resulting documents.
QMS provides a route to ISO 20252 certification that doesn’t break the bank.
The cost of certification can vary, depending on several factors, including your sector, annual turnover, total staff, number of offices and whether you require ASCB or UKAS accreditation.
Because we focus on making ISO Certification simple and straightforward, we spend less time embedding complex document trails and more time building a system that works with your business.
To find out how little ISO 20252 certification could cost you, use our Fee Calculator, and we’ll email you your quote immediately.
The ISO 20252 standard uses a structure of ten clauses called Annex SL which, roughly grouped together, cover four key areas:
ISO 20252:2012 is an international standard providing guidance for those conducting, commissioning or buying market or social research and provides assurance that specified requirements are being met.
It is superseded by ISO 20252:2019.
BS 7911:1998 was the first British standard aimed at facilitating businesses to perform and analyse market, opinion and social research.
It is superseded by BS 7911:2003.
The QMS process gets your business certified for success:
Our nationwide team of consultants and auditors has provided certifications to clients ranging from SMEs to blue chip organisations across a broad spectrum of verticals and industries.
Our processes add value at every stage, without taking up unwarranted management time. We commit to providing you with the best possible value for money – including a price promise from the outset, along with the ability to stagger payments at no extra cost.
We remove the red tape and paperwork for you, making the process as smooth and uncomplicated as possible, and ensuring you get the framework that works for you.
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Friendly and helpful.
I have dealt with other ISO companies when I was employed by other establishments, and getting their ISO updated etc. They were much harder to work with, not as helpful or understanding of my company's workings. They were much too rigid in their approach, and offered no real guidance. This has not been the case with QMS. Very helpful, understanding and guided us through every stage with a smile.Originally posted on
General review
Getting certified to ISO 20252 is quick and straightforward. Our expert consultants will work with you and your business to make the process as simple and easy as possible – highlighting and assisting you in making the necessary improvements to your current business processes.
Our 3-stage certification process ensures that you are assisted along every step in the process, and we even create your ‘Market & Social Research Management System Manual’ for you, saving you time and money.
Once you have achieved certification you must pass an annual audit to make sure your business stays on track. This fourth, and final, stage in the process happens one years after your certification.
Once you have achieved certification the certification cycle will commence. This is made up of surveillance and re-certification audits, one of which must take place each year, around the anniversary of your certification. These visits confirm your continued compliance with the Standard and verify the validity of your certification.
QMS Connect delivers all the tools you need to achieve and maintain ISO compliance.
With simple navigation, real-time reporting and the ability to modify and update content on the go, QMS Connect keeps you in control. Accessible online via your computer, tablet or smartphone 24 hours a day, QMS Connect helps you manage your ISO Management System in real-time.
QMS Connect helps engage your teams, so that you can capture data that will drive business decisions – increasing repeat business, reducing customer complaints and ultimately saving you both time and money.
General downloads
Overview of the ISO 20252 Market, Opinion and Social Research Management System Standard
ISO 20252 downloads
General downloads
At QMS we are constantly updating our approach and process to meet the latest changes in ISO 20252.
Show your clients that you take consistency, transparency and security seriously by upgrading to the latest version of ISO 20252, the international Standard for Market, Opinion and Social Research.
The 2019 version of ISO 20252 - the Standard for Market, opinion and social research - has been released. This third revision to the Standard has seen it updated to cover changes to both new and modified research practices.
A lot can happen in a year, from upgraded ISO Standards, to the UK’s exit from the EU and its subsequent changes to laws and regulations, here are just a few upcoming events to take note of for 2019.
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